Housekeeping Operations Manager

7 days ago

Cape Town, Western Cape, South Africa Accor Hotel Full time

Accor Hotel Job Description:

About the Role

We are seeking a highly skilled and experienced Housekeeping Operations Manager to join our team at Accor Hotel in Western Cape, Cape Town.

Job Title: Assistant Housekeeping Manager

Overview of Responsibilities

  • Provide leadership and guidance to housekeeping staff in maintaining exceptional guest rooms, public areas, and heart of the house areas.
  • Lead by example, demonstrating excellent customer service skills, and ensuring that all interactions with guests are professional and friendly.
  • Develop and implement strategies to improve quality standards, reduce costs, and enhance productivity within the housekeeping department.
  • Collaborate with the Executive Housekeeper to ensure seamless operation of the department, including training, induction, and coaching of staff members.
  • Conduct regular quality checks to maintain high standards and address any issues promptly.
  • Manage and coordinate the housekeeping budget effectively, minimizing costs while delivering high-quality results.
  • Maintain open communication channels with other departments to ensure smooth operations and provide assistance when needed.
  • Foster a positive work environment, encouraging teamwork, and motivating staff to achieve their full potential.
  • Ensure compliance with safety, sanitation, and LQA standards, reporting any incidents or concerns promptly.

Requirements

  • Candidates should possess a Hospitality Management qualification and have at least 5 years of experience in a similar leadership position within the hospitality industry.
  • Excellent communication, problem-solving, and leadership skills are essential for this role.
  • A strong understanding of housekeeping operations, quality control, and cost management is required.
  • Candidates should be proficient in English (verbal, written, and reading) and have the ability to communicate effectively at all levels of the organization.

What We Offer

  • A competitive salary ranging from R250,000 - R350,000 per annum, depending on experience.
  • An attractive benefits package, including medical aid, retirement annuity, and life insurance.
  • The opportunity to work with a dynamic team in a fast-paced environment.
  • Ongoing training and development opportunities to enhance your skills and career progression.
  • A collaborative and inclusive work culture that values diversity and promotes growth.

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