Hotel Communications Coordinator
3 days ago
We are seeking a highly skilled Hotel Communications Coordinator to join our team at PULLMAN.
Key Responsibilities- Respond to all incoming calls and guest requests in a timely and professional manner, adhering to the highest standards of customer service.
- Transfer calls to the appropriate destination while maintaining a high level of accuracy and efficiency.
- Process guest requests and transmit them to the corresponding department for prompt attention.
- Log and follow up on all requests within the standard delay timeframe.
- Treat wake-up call requests with confidentiality and ensure that they are fulfilled as scheduled.
- Coordinate restaurant reservations and stay informed about ongoing promotions and events in the hotel.
- Update and maintain telephone extension lists to ensure accuracy and efficiency.
- Arrange special deliveries and celebration of special occasions for guests.
- Participate in emergency procedures by ensuring telephones are answered and coordinating communication until final evacuation.
- Handle emergency line and elevators emergency alarms with professionalism and discretion.
- Distribute faxes for guests, apartment tenants, and internal departments in a timely and efficient manner.
- Adhere to company standards and policies, including the use of IRIS, Fidelio, and other Microsoft applications.
- Cultivate strong relationships with all departments to ensure exceptional guest service and maximum profit generation.
- Maintain knowledge of hotel facilities, services, and hours of operation to provide accurate information to guests.
- Matric qualification or equivalent.
We offer a competitive salary range of $40,000 - $60,000 per annum, commensurate with experience.
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