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Customer Service Specialist

4 weeks ago

Sandton, South Africa SNWB Full time
Job Title: Customer Service Specialist - Sandton

About SNWB: As a leading retail company, SNWB is committed to delivering exceptional customer experiences in a dynamic and fast-paced environment.

Compensation Package: R30,000 - R40,000 per annum (dependent on experience)

Job Description:
We are seeking a highly motivated and detail-oriented Front Desk Representative to join our team at the Sandton City Mall store. The successful candidate will be responsible for providing excellent customer service, resolving queries, and ensuring a seamless shopping experience for our customers.

Key Responsibilities:
  • Provide exceptional customer service, addressing customer inquiries and resolving issues in a timely and professional manner.
  • Maintain a high level of product knowledge and stay up-to-date with new arrivals, promotions, and sales.
  • Process transactions efficiently, handling cash, credit card payments, and returns accurately.
  • Work collaboratively with colleagues to achieve sales targets and maintain a positive store environment.

Required Skills and Qualifications:
To be successful in this role, you will need:
  • A minimum of 2 years' experience in a retail or hospitality environment.
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
  • Strong problem-solving and conflict resolution skills.
  • Ability to work independently and as part of a team, with a focus on achieving sales targets and maintaining store standards.

Benefits: In addition to a competitive salary, we offer a range of benefits, including access to training and development programs, opportunities for career advancement, and a fun and supportive work environment.