IT Service Delivery Specialist
3 weeks ago
We are seeking an experienced IT Service Delivery Specialist to join our team at TalentCru. In this role, you will provide 1st and 2nd level technical support to customers via the IT Service Help Desk, including audio visual requirements. You will also be responsible for installing and configuring computer hardware, software, systems, networks, printers, and scanners.
Key Responsibilities:- Provide 1st and 2nd level technical support to customers via the IT Service Help Desk
- Install and configure computer hardware, software, systems, networks, printers, and scanners
- Troubleshoot problems faced by end-users of PCs, laptops, and mobile phones
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Identify and suggest possible improvements to procedures
Requirements:
- BSc/BA in IT/Computer Science/Information Technology or Computer Science/IT Engineering
- Minimum of 5 to 8 years' experience in an IT Service Desk environment that runs Microsoft Software and Applications
- Tech savvy with working knowledge of office automation products, databases, and remote control
- Ability to diagnose and resolve basic technical issues
- Must be knowledgeable about Service Desk systems and IT tools
Estimated Salary: $80,000 - $110,000 per annum
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