Customer Service Liaison Specialist

4 days ago


Sandton, South Africa Neptune Full time
About the Job

We are seeking a skilled and professional Customer Service Liaison Specialist to join our team at Neptune. As a key member of our PPS Operations team, you will be responsible for delivering exceptional customer service to our members and associated parties.

Job Description

As a Customer Service Liaison Specialist, your primary responsibility will be to provide high-quality support to our customers via an inbound contact centre model. You will work closely with our Team Manager to ensure that all customer inquiries are addressed promptly and professionally.

You will be working on a shift basis, including night shifts, to meet the needs of our customers. Your ability to adapt to changing situations and work effectively in a fast-paced environment is crucial to your success in this role.

Required Skills and Qualifications

To be successful as a Customer Service Liaison Specialist, you will need to possess excellent communication and interpersonal skills. You should be able to work well under pressure and maintain a professional demeanor even in challenging situations.

You will also need to have a strong understanding of customer service principles and practices. Experience working in a contact centre environment is highly desirable, but not essential.

Benefits

In addition to a competitive salary, we offer a range of benefits to our employees, including access to ongoing training and development opportunities, flexible working arrangements, and a supportive and collaborative team environment.

Our estimated salary for this role is $60,000 per annum, based on industry standards and taking into account the level of experience and qualifications required.



  • Sandton, South Africa Shorza Ltd Full time

    Customer Service LiaisonWe are collaborating with a prestigious UK client to find a Customer Service Liaison based in Sandton. In this role, you will be the first point of contact for our customers, providing exceptional support and ensuring their needs are met efficiently. The ideal candidate will:Have 2+ years of experience in sales, customer service, or a...


  • Sandton, South Africa RCL FOODS Careers Full time

    At RCL Foods, we believe in growing what matters!  As a leading food manufacturer, our goal is to nourish people with a portfolio of trusted brands and products. We are committed to innovation, sustainability, and the development of our employees.RCL Foods is seeking a dynamic Customer Liaison Officer to join our Grocery division in Randfontein. The...


  • Sandton, South Africa Rand Water Full time

    Key ResponsibilitiesAs a Service Desk Officer, you will be the primary point of contact for our customers, providing a professional and efficient interface between the FSSC and its clients.Key Tasks:Provide first-line support for all services provided by FSSCEnsure seamless communication and resolution of customer queriesCollaborate with internal teams to...


  • Sandton, South Africa Motus Corporation Full time

    Job SummaryCargo Commercial Vehicles Airport is seeking a skilled Customer Service Specialist to join our team. As a Customer Service Specialist, you will be responsible for assisting customers with vehicle maintenance and repair services.Key ResponsibilitiesProvide exceptional customer service to customersAssist customers with vehicle maintenance and repair...


  • Sandton, South Africa NM Staffing Solutions (Pty)Ltd Full time

    Key ResponsibilitiesPrevious experience in hospitality or a related fieldExcellent communication and customer service skillsEffective receptionist duties and guest relationsOur client, a reputable company in the Hospitality Industry, seeks a Guest Relations Officer to join their award-winning team. The ideal candidate will have a strong background in...


  • Sandton, South Africa Rand Water Full time

    Key Responsibilities:As a Service Desk Officer at Rand Water, you will be the primary interface between our organization and its customers. Your role will involve providing efficient support for all services provided by FSSC, ensuring a professional and courteous experience for our clients.Key Skills:Excellent communication and interpersonal skillsAbility to...


  • Sandton, South Africa PPS Recruitment Full time

    About the RoleWe are seeking a skilled Business Development Liaison Specialist to join our team at PPS Recruitment.This is a key role that requires strong communication and interpersonal skills, with a focus on delivering exceptional client experiences.Key Responsibilities:Provide professional services to clients via an Omni-channel contact centre...


  • Sandton, South Africa Dante Personnel Full time

    Key Responsibilities:As a Receptionist at Dante Personnel, you will be responsible for providing exceptional customer service to high-level clients.Requirements:Minimum 5+ years of experience as a Receptionist working with high-level clientsProven ability to present oneself professionally and maintain excellent telephone etiquette and administration...


  • Sandton, South Africa Motus Corporation Full time

    Job SummaryCargo Commercial Vehicles Airport is seeking a Customer Service Specialist to assist customers with vehicle maintenance and repair services. The ideal candidate will have excellent communication skills and be able to work effectively in a team environment.Key ResponsibilitiesProvide exceptional customer service to customers with vehicle...


  • Sandton, South Africa Coloplast Full time

    We are constantly growing our business and always looking for new ways to move forward – we explore, learn and look for new ways of doing things. As a Customer Service Lead - Business Excellence Specialist in South Africa, you will be part of the South Africa Finance and Business Support Team and report to the Head of Finance and Business Support.Key...


  • Sandton, South Africa Raizcorp Full time

    myPanier is an online Gourmet & Specialty foods marketplace from around the world with a strong focus on European goods. We are a fast-growing start up shipping nationwide in the US from Lake Forest, CA, and manage a catalog of thousands of food specialties and artisan goods, selling on different channel platforms. Food is more than an aggregate of...


  • Sandton, South Africa RCL FOODS Careers Full time

    RCL Foods is a leading food manufacturer committed to innovation, sustainability, and employee development. We are seeking a dynamic Liaison Officer to join our Grocery division in Randfontein.The successful incumbent will be responsible for actioning Consumer and Customer complaints, liaising with different streams within the Supply Chain, Operations, and...

  • Customer Service Host

    5 months ago


    Sandton, South Africa Blueion Support Services Full time

    We are looking for an excellent customer Service Host, fluent in a minimum of two languages, who have a genuine interest and liking for people. This person will act as a liaison, promote product/campaign information, and resolve any emerging problems that our clients might face with accuracy and efficiency. **Key Duties and Responsibilities**: - Must...

  • Customer Service Lead

    1 month ago


    Sandton, South Africa Coloplast Full time

    At Coloplast, we are seeking a seasoned professional to lead our Customer Service team in South Africa. As a key member of our Finance and Business Support team, you will be responsible for driving business operations, processes, and project management to deliver our commercial agenda and facilitate growth.The ideal candidate will have a proven track record...

  • Receptionist Liaison

    2 weeks ago


    Sandton, South Africa Dante Personnel Full time

    Main Responsibilities:As a Receptionist Liaison at Dante Personnel, you will be responsible for managing high-level client interactions, ensuring exceptional customer service, and maintaining a professional environment.Requirements:Minimum 5+ years of experience as a Receptionist working with high-level clientsExcellent communication and administration...


  • Sandton, South Africa SNWB Full time

    Job Title: Customer Service Specialist - SandtonAbout SNWB: As a leading retail company, SNWB is committed to delivering exceptional customer experiences in a dynamic and fast-paced environment.Compensation Package: R30,000 - R40,000 per annum (dependent on experience)Job Description:We are seeking a highly motivated and detail-oriented Front Desk...


  • Sandton, South Africa PPS Recruitment Full time

    About the Role:Pivotal to the success of PPS Mutual, the Professional Service Agent ensures seamless service delivery and effective coordination with internal and external stakeholders. Key responsibilities include providing dedicated support to sales and distribution, enhancing the service delivery of PPS Mutual's offerings.Key Responsibilities:Support...

  • Customer Service Lead

    3 months ago


    Sandton, South Africa Coloplast Full time

    In South Africa , we now have an opportunity available for a Customer Service Lead who will lead the Customer Service team. The Customer Service Lead directs and oversees all business operations, processes and project management, to deliver the commercial agenda and facilitate an ambitious growth agenda. Drives a continuous improvement philosophy...


  • Sandton, South Africa The Globevest Group Full time

    Location: Sandton, JohannesburgJob Description:This role is responsible for providing technical support to customers across various mediums, ensuring timely resolution of their queries and issues.We are looking for a highly skilled Customer Service Specialist to join our team. As a key member of our customer service team, you will be responsible for...

  • Customer Service Lead

    3 weeks ago


    Sandton, South Africa Coloplast Full time

    In South Africa, we have an opportunity for a Customer Service Lead who will lead the Customer Service team.The Customer Service Lead directs and oversees all business operations, processes, and project management to deliver the commercial agenda and facilitate an ambitious growth agenda.Main Responsibilities:Lead the customer service team to deliver on all...