Customer Service Specialist

1 month ago


Sandton, South Africa The Globevest Group Full time

Location: Sandton, Johannesburg

Job Description:
  • This role is responsible for providing technical support to customers across various mediums, ensuring timely resolution of their queries and issues.

We are looking for a highly skilled Customer Service Specialist to join our team. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences through efficient and effective communication.

The ideal candidate will have excellent problem-solving skills, with the ability to analyze complex customer inquiries and provide accurate solutions in a timely manner.

You will work closely with internal teams to resolve customer complaints and ensure customer satisfaction.

In addition, you will be responsible for maintaining accurate records of customer interactions and contributing to process improvements to enhance customer experience.

To succeed in this role, you must possess strong communication and interpersonal skills, with the ability to effectively communicate with customers, colleagues, and management.

A degree in Optometry or Dispensing Diploma is preferred, with relevant industry experience an advantage.

Key Skills:

  • Excellent problem-solving and analytical skills
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Experience in a customer-facing role
  • Optical knowledge and industry experience an advantage

Salary Range:

R350,000 - R450,000 per annum

Estimated Salary:

R400,000 per annum based on location and job requirements



  • Sandton, South Africa Neptune Full time

    About the JobWe are seeking a skilled and professional Customer Service Liaison Specialist to join our team at Neptune. As a key member of our PPS Operations team, you will be responsible for delivering exceptional customer service to our members and associated parties.Job DescriptionAs a Customer Service Liaison Specialist, your primary responsibility will...


  • Sandton, South Africa Shorza Ltd Full time

    Service Excellence SpecialistEstimated Salary: R200,000 - R250,000 per annumWe are seeking an experienced Service Excellence Specialist to join our team at Shorza Ltd in Sandton. As a key player in our support team, you will be responsible for delivering exceptional customer experiences and driving business growth.About the Role:Developing and implementing...

  • Customer Service Lead

    4 weeks ago


    Sandton, South Africa Coloplast Full time

    We are constantly growing our business and always looking for new ways to move forward – we explore, learn and look for new ways of doing things. As a Customer Service Lead - Business Excellence Specialist in South Africa, you will be part of the South Africa Finance and Business Support Team and report to the Head of Finance and Business Support.Key...

  • Customer Service

    3 weeks ago


    Sandton, South Africa Shorza Full time

    **Responsibilities**: - Assist customers with booking flights, accommodations, event tickets, and other travel-related services - Resolve customer complaints and issues in a timely and professional manner - Provide information on travel destinations, events, and other related services - Collaborate with other departments such as sales, marketing, and...

  • Customer Service

    3 weeks ago


    Sandton, South Africa Shorza Full time

    Are you ready to make a real impact with your enthusiasm and energy? Our client is on a mission to break the mundane and ignite the extraordinary! They’re looking for a Customer Service Representative who thrives on creating unforgettable experiences and bringing passion to every interaction. **About the Role**: As the first point of contact for customers...


  • Sandton, South Africa The Globevest Group Full time

    We are seeking a vibrant and energetic Sales and Customer Engagement Specialist to join our dynamic team at The Globevest Group.Job OverviewThe ideal candidate will have similar experience in the wholesale industry and possess excellent communication skills. They will be responsible for greeting customers, assisting walk-in customers, answering...


  • Sandton, Gauteng, South Africa Switch Elektrik Pty(Ltd) Full time R4 500 - R6 500 per month

    Role Overview:Switch Elektrik Pty(Ltd) is seeking a Customer Experience Specialist to enhance customer satisfaction and drive sales initiatives. This role involves handling a significant volume of incoming communications, generating potential leads for sales opportunities, and achieving personal and team goals in service and response metrics.Key...


  • Sandton, South Africa Zoetis Full time

    **Job Purpose** The overall purpose of the ** Customer Experience Systems Specialist ** is to provide exceptional support while managing and resolving financial transactions and inquiries within the SAP system. This role involves acting as the primary point of contact for customer service, operations, marketing, supply chain and internal colleagues on behalf...


  • Sandton, South Africa The Globevest Group Full time

    The Globevest Group is a leader in the optical lens manufacturing industry, and we are seeking a skilled Customer Service Consultant to join our team as soon as possible. This role will be based in Sandton, Johannesburg.Salary: Market relatedJob DescriptionThis position is responsible for providing excellent customer service and support to our clients. The...


  • Sandton, South Africa Vestas Full time

    Job DescriptionVestas is seeking a skilled Customer Engagement Specialist to join our team in Africa. In this role, you will be responsible for developing and maintaining relationships with existing customers, leveraging relationships to ensure renewals of Service contracts.Responsibilities:Develop and maintain relationships with existing customers to ensure...


  • Sandton, Gauteng, South Africa Switch Elektrik Pty(Ltd) Full time R4 500 - R6 500 per month

    Job OverviewWe are seeking a highly skilled Customer Experience Specialist to enhance customer satisfaction and support sales initiatives.Main Responsibilities:Handle a significant volume of incoming communications in a timely manner.Analyze and fulfill customer needs to ensure their satisfaction and generate potential leads for sales opportunities.Establish...


  • Sandton, South Africa Callforce Direct Full time

    Job Title: Customer Experience Quality SpecialistAbout Us: Callforce Direct is a leading provider of customer service solutions, dedicated to delivering exceptional experiences for our clients and their customers.Salary: $65,000 - $85,000 per year, depending on experience and location.Job Description:Quality Assurance Role:As a Customer Experience Quality...


  • Sandton, South Africa BAIC Automobile SA Full time

    **Job Title**:Customer Relationship Management Specialist **Closing date**:21 November 2024 **Job Type**: Full-time **KEY DUTIES AND RESPONSIBILITIES**: - Responsible for establishing a CSI evaluation system and platform. - Connect with IAL system and establish an online feedback platform. - Prepare and distribute weekly and monthly reports detailing...


  • Sandton, South Africa Initiate International Full time

    The company is seeking an experienced and dynamic Customer Service Manager to lead and inspire their customer service team in Johannesburg. The ideal candidate will be passionate about delivering exceptional customer experiences, possess a deep understanding of the iGaming industry, and have a proven track record of managing and developing high-performing...


  • Sandton, South Africa Shorza Ltd Full time

    Customer Service RepresentativeShorza Ltd is seeking a highly motivated Customer Service Representative to join our team in Sandton. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients and service providers.Key Responsibilities:Provide excellent customer service to clients and...


  • Sandton, South Africa Publicis Commerce Full time

    Company OverviewPublicis Commerce is a leading commerce solutions company that partners with brands to drive business growth through innovative marketing and sales strategies.SalaryThe estimated annual salary for this role is $45,000-$55,000, depending on experience and location.Job DescriptionAs a Customer Engagement Specialist, you will be the face of our...


  • Sandton, South Africa Shorza Ltd Full time

    Customer Service Advisor RoleAre you a customer service expert with a passion for delivering exceptional experiences? We're looking for a highly motivated individual to join our team at Shorza Ltd as a Customer Service Advisor.This is an exciting opportunity to work in a dynamic environment, providing premium customer service to both customers and service...


  • Sandton, South Africa iSON Xperiences Full time

    At iSON Xperiences, we are seeking a highly skilled and professional Customer Service Representative to join our team.About the RoleThe primary responsibility of this role is to provide exceptional customer service by effectively addressing customer inquiries, resolving issues, and ensuring customer satisfaction.To excel in this position, you must possess...


  • Sandton, South Africa Shorza Ltd Full time

     Customer Service Advisor Join the Team and Make a Difference!Are you the type of person who thrives on helping others, solving problems, and delivering top-notch service with a smile? We’re looking for a Customer Service Superstar to join our team in Sandton! This is an exciting opportunity to work for our UK-based client, offering premium customer...


  • Sandton, South Africa Shorza Ltd Full time

     Customer Service AdvisorJoin the Team and Make a Difference!Are you the type of person who thrives on helping others, solving problems, and delivering top-notch service with a smile? We’re looking for a Customer Service Superstar to join our team in Sandton! This is an exciting opportunity to work for our UK-based client, offering premium customer...