Customer Service Specialist
1 month ago
Location: Sandton, Johannesburg
Job Description:- This role is responsible for providing technical support to customers across various mediums, ensuring timely resolution of their queries and issues.
We are looking for a highly skilled Customer Service Specialist to join our team. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences through efficient and effective communication.
The ideal candidate will have excellent problem-solving skills, with the ability to analyze complex customer inquiries and provide accurate solutions in a timely manner.
You will work closely with internal teams to resolve customer complaints and ensure customer satisfaction.
In addition, you will be responsible for maintaining accurate records of customer interactions and contributing to process improvements to enhance customer experience.
To succeed in this role, you must possess strong communication and interpersonal skills, with the ability to effectively communicate with customers, colleagues, and management.
A degree in Optometry or Dispensing Diploma is preferred, with relevant industry experience an advantage.
Key Skills:
- Excellent problem-solving and analytical skills
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment
- Experience in a customer-facing role
- Optical knowledge and industry experience an advantage
Salary Range:
R350,000 - R450,000 per annum
Estimated Salary:
R400,000 per annum based on location and job requirements
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