Customer Experience Specialist

1 month ago


Sandton, Gauteng, South Africa Switch Elektrik Pty(Ltd) Full time R4 500 - R6 500 per month
Job Overview

We are seeking a highly skilled Customer Experience Specialist to enhance customer satisfaction and support sales initiatives.

Main Responsibilities:

  • Handle a significant volume of incoming communications in a timely manner.
  • Analyze and fulfill customer needs to ensure their satisfaction and generate potential leads for sales opportunities.
  • Establish and maintain strong relationships with customers through open dialogue and effective communication.
  • Provide reliable and comprehensive information using appropriate tools and techniques.
  • Achieve personal and team goals in service and response metrics.
  • Address customer complaints with effective solutions and follow up to confirm issues are resolved.
  • Maintain detailed records of customer interactions and manage account documentation.

Key Requirements:

  • Excellent communication, problem-solving, and time management skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Strong analytical and interpersonal skills.
  • Proven experience in customer-facing roles, preferably in the electrical industry.

Compensation Package:

Our company offers a competitive salary of $60,000 - $80,000 per annum, commensurate with experience, plus a range of benefits including health insurance, retirement plan, and paid time off.



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