Customer Experience Specialist
1 day ago
We are seeking a highly skilled Customer Experience Specialist to enhance customer satisfaction and support sales initiatives.
Main Responsibilities:
- Handle a significant volume of incoming communications in a timely manner.
- Analyze and fulfill customer needs to ensure their satisfaction and generate potential leads for sales opportunities.
- Establish and maintain strong relationships with customers through open dialogue and effective communication.
- Provide reliable and comprehensive information using appropriate tools and techniques.
- Achieve personal and team goals in service and response metrics.
- Address customer complaints with effective solutions and follow up to confirm issues are resolved.
- Maintain detailed records of customer interactions and manage account documentation.
Key Requirements:
- Excellent communication, problem-solving, and time management skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Strong analytical and interpersonal skills.
- Proven experience in customer-facing roles, preferably in the electrical industry.
Compensation Package:
Our company offers a competitive salary of $60,000 - $80,000 per annum, commensurate with experience, plus a range of benefits including health insurance, retirement plan, and paid time off.
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