Senior Contact Centre Team Manager

Job Overview:Isilumko Staffing (JHB) is seeking a highly skilled Contact Centre Team Leader to join our team in Johannesburg. As a key member of our operations team, you will be responsible for leading and guiding a team of contact centre agents to achieve operational outputs.Key Responsibilities:Lead and manage a team of contact centre agents to ensure...

Isilumko Staffing (JHB) seeks an experienced Senior Contact Centre Manager to oversee a team of 49 staff in the Woodmead area. The ideal candidate will have at least 1 year of experience as a Team Leader in a call centre within South Africa.The role involves managing daily operations, ensuring adherence to corporate service standards, including a maximum 5%...

Job OverviewWe are seeking an exceptional Customer Experience Manager - M-KOPA to lead our Randburg Call Centre team in delivering outstanding customer service and driving business growth.The successful candidate will have a proven track record in leading teams, managing customer relationships, and driving performance improvement. If you have a strong...

We are currently recruiting for a senior contract position with one of our clients in the field of contact centre management. The ideal candidate will have extensive experience managing large-scale teams and operations.Job Description:As a Contact Center Manager, you will be responsible for overseeing the daily operations of our client's contact centre,...

We are seeking an experienced Senior Contact Centre Manager to lead our US Contact Centre team. This key role involves managing night shifts to align with US business hours and requires a strong understanding of US culture.Job Summary:Lead and manage a team of contact centre agents to deliver exceptional customer experiences.Develop and implement strategies...

Contact Centre Team LeadWe are seeking an experienced Contact Centre Team Lead to join our team in Woodmead. As a key member of our operations team, you will be responsible for managing a team of 49 staff and driving sales and operation excellence initiatives.Key Responsibilities:Manage the daily operations of the contact centre, ensuring adherence to...

We are seeking a seasoned Customer Experience Manager to lead our high-performing contact centre team. With a strong focus on delivering exceptional customer service, this individual will oversee daily operations, drive productivity, and optimize performance metrics.This is an exciting opportunity for a motivated leader to join our growing global brand and...

We are seeking an experienced Senior US Contact Centre Manager to lead a team focused on the US market.Key Responsibilities:Lead and manage a team of contact center agents, ensuring quality customer interactions and service standards.Oversee team performance, providing training, coaching, and support to achieve KPIs.Drive effective resolution of customer...

We are seeking a dedicated and driven Contact Centre Team Leader to run the USA contact centre team in Johannesburg.Key qualifications and experience:MatricTravel / tourism diplomaNo less than 5 years' experience working in a contact centreNo less than 2 years' work experience as a TLClear criminal recordSuccess rate of leading a team to high performance...

Job DescriptionAs a Senior Operations Manager for our South African Contact Centre, you will be responsible for managing the daily operations of the team, ensuring adherence to corporate service standards and maximizing sales opportunities.The role involves monitoring performance through bookings, phone reports, and monthly Key Performance Assessments,...

Job Summary:We are looking for an experienced Contact Centre Manager Professional to join our team at iSON Xperiences in Randburg. In this role, you will lead a high-performing team to deliver exceptional customer experiences and drive business growth through strategic planning and execution.Main Responsibilities:Lead a team of customer service...

Job DescriptionThe role of the Contact Centre Team Leader is to provide strategic guidance and support to the team, driving operational excellence and delivering exceptional customer experiences.Key ResponsibilitiesManage a team of Contact Centre agents in a proactive, visible, and participative style, ensuring that customers are provided with the best...

Unlock a rewarding career with iSON Xperiences as a seasoned Contact Centre Operations Leader!About the RoleWe are seeking an experienced and charismatic leader to drive our Call Centre operations forward. As a key member of our team, you will be responsible for leading high-performing teams to meet challenging service level agreements (SLAs) and exceeding...

Isilumko Staffing is currently seeking a dedicated and driven Contact Centre Team Leader to oversee the USA contact centre team in Johannesburg.Key Responsibilities:Lead a high-performing team to achieve exceptional resultsImplement control measures to drive efficiency and productivityDevelop and execute succession planning strategiesProvide one-on-one...

Are you an experienced contact centre support agent looking for a new challenge? Isilumko Staffing (JHB) has a temporary job opening for a Contact Centre Support Agent in Centurion, Johannesburg.This role is perfect for individuals who can work well under pressure and have excellent communication skills.Key responsibilities include:Providing exceptional...

Isilumko Staffing (JHB) is seeking a highly skilled Customer Experience Leader to join our US Contact Centre team. This exciting opportunity requires a strong understanding of US culture and involves working night shifts to align with US business hours.About the Role:Lead and manage a team of contact centre agents, driving quality customer interactions and...

We are seeking a seasoned Multinational Contact Centre Finance Expert to join our dynamic team at Isilumko Staffing (JHB). This role involves playing a crucial part in maintaining accurate financial records, ensuring compliance with accounting standards, and supporting the financial decision-making process for our diverse operations.The successful candidate...

Job TitleSenior Data Centre Consultant - Gauteng, JohannesburgAbout the RoleWe are seeking a skilled Senior Data Centre Consultant to join our team in Gauteng, Johannesburg. The successful candidate will have experience in driving design and costing teams, evaluating architectures, and providing technical oversight.Key ResponsibilitiesContribute to the...

Senior Site Manager NeededWe are seeking a highly experienced Sr. Site Manager for our civil construction project in the Brakpan/Springs area. This is a 3-month fixed-term contract position.About the RoleThe successful candidate will be responsible for managing and coordinating various aspects of civil construction, including steel fixing, formwork,...

Job Title: Call Centre Team Leader PositionJob Summary: We are seeking a skilled Call Centre Team Leader to oversee sales management systems, structures, technology platforms, policies and procedures.Duties and Responsibilities:Drive performance and motivate the team.Help the team to achieve weekly and monthly sales targets and optimize the unit resources as...