Sales and Account Manager
2 weeks ago
We are seeking a skilled Sales and Account Manager to join our team in Johannesburg. This is a contract position, and the right candidate will have a strong track record of meeting sales targets.
Job DescriptionThe successful candidate will be responsible for servicing and supporting existing customers to meet or exceed monthly sales targets. They will work closely with other sales staff and team members to grow the customer base and provide support to the Technical/Operations Manager and External Sales personnel.
- Retain and acquire business through exceptional service delivery and relationship building
- Develop a clear understanding of client's needs and requirements
- Identify, coordinate and implement services to extend the account
- Generate new and repeat sales by providing product and technical information in a timely manner
- Determine customer requirements and expectations in order to recommend specific products and solutions
- Recommend alternate products based on cost, availability or specifications
- Present quote in accordance with client's standard procedures and customers' expectations as well as within the client's profitability profiles
- Accurately process customer transactions such as orders, quotes or returns
- Provide accurate information regarding availability of in-stock items and stock availability from suppliers
- Supply accurate information to the customer relating to shipment dates and expected date of delivery
- Proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability
- Provide a high level of customer service to ensure clients complete satisfaction
- Increase sales and average order size by means of cross-selling, up-selling and add-on sales
- Source new sales opportunities through inbound lead follow-ups and outbound cold calls and emails
- Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction
- Monitor scheduled shipment dates to ensure timely delivery and expedite as needed as well as update customers – send ETA Backlog Reports
- Contact customers following sales/quotes to ensure on going customer satisfaction
- Arrange demo equipment or samples for customers
- Remain current on consumer preferences, and product developments by attending sales meetings, vendor training and trade shows, reading trade magazines or doing online webinars/training
- Setup Project customer files when order is received from customers
- Identify trends in customer satisfaction or dissatisfaction and provide feedback to the team
- Efficient communication with the team regarding quotes and customer updates
- Maintain proficiency in using personal computer, data entry terminal, and other common office equipment and software
- Follow company policies and procedures which include limited use of cell phones for non-related work activities i.e. Facebook, games, etc.
- Present a professional image at all times to colleagues, customers, and suppliers
- Perform other duties as and when assigned.
- Maintain the Company's best interest at all times
- Use initiative
- Manage time effectively, meet personal goals, and work effectively with other members of the team
- Maintain a professional demeanour at all times
- Submit weekly sales call sheet with client feedback
We are looking for an experienced Sales and Account Manager who has a proven track record of meeting sales targets. The ideal candidate will have 2-5 years of sales experience and strong IT knowledge.
The salary range for this role is R500,000 - R700,000 per annum, depending on experience. We offer a competitive package that includes a performance-based bonus structure.
BenefitsThis is a contract position, and the successful candidate will be required to work on-site in Johannesburg. Own vehicle is essential.
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