Customer Service Representative
2 weeks ago
Role Purpose:
At WNS Global Services, we are seeking a skilled Customer Service Representative to handle telephone bookings for International Conferencing and Directory Enquiry calls for our customers. The selected candidate will also provide telegraph operational support/services and will:
Key Responsibilities:
- Ensure the provision of telephone numbers for residential and business phone users;
- Facilitate connecting and troubleshooting International conference calls;
- Facilitate first level support dispute resolution;
- Utilize confident and friendly telephone skills;
- Accurately input data;
- Excellent time management skills;
- Self-motivated;
- Excellent verbal and written communication skills;
- Proficient in PC skills using MS Office, e.g. Excel, PowerPoint;
- Confident and professional.
Experience, Skills and Attributes:
The ideal candidate will possess:
- 6 months experience in an inbound or outbound call center;
- Excellent computer literacy;
- Ability to effectively and professionally communicate;
- Performance driven and customer service orientated;
- Proactive thinking in identifying and resolving issues;
- Forward thinking and ability to handle challenging situations;
- Excellent understanding of the call center environment and its vision;
- Exceptional team work skills;
- Exceptional problem solving skills;
- Planning and prioritization skills.
Qualifications:
The selected candidate must hold:
Matric or equivalent.
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