Customer Service Representative

2 days ago


Port Elizabeth, Eastern Cape, South Africa WNS Global Services Full time

Role Purpose:

At WNS Global Services, we are seeking a skilled Customer Service Representative to handle telephone bookings for International Conferencing and Directory Enquiry calls for our customers. The selected candidate will also provide telegraph operational support/services and will:

Key Responsibilities:

  • Ensure the provision of telephone numbers for residential and business phone users;
  • Facilitate connecting and troubleshooting International conference calls;
  • Facilitate first level support dispute resolution;
  • Utilize confident and friendly telephone skills;
  • Accurately input data;
  • Excellent time management skills;
  • Self-motivated;
  • Excellent verbal and written communication skills;
  • Proficient in PC skills using MS Office, e.g. Excel, PowerPoint;
  • Confident and professional.

Experience, Skills and Attributes:

The ideal candidate will possess:

  • 6 months experience in an inbound or outbound call center;
  • Excellent computer literacy;
  • Ability to effectively and professionally communicate;
  • Performance driven and customer service orientated;
  • Proactive thinking in identifying and resolving issues;
  • Forward thinking and ability to handle challenging situations;
  • Excellent understanding of the call center environment and its vision;
  • Exceptional team work skills;
  • Exceptional problem solving skills;
  • Planning and prioritization skills.

Qualifications:

The selected candidate must hold:

Matric or equivalent.



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