Customer Service Representative
2 weeks ago
Customer Service Representative
At Top Vitae, we are seeking a skilled Customer Service Representative to join our team. As a key member of our customer support team, you will play a critical role in ensuring our customers receive prompt and efficient assistance through online chat and messaging platforms.
Duties and Responsibilities
- Engage with customers through online chat and messaging platforms, responding to inquiries, providing information, and offering assistance.
- Assist customers in navigating our products or services, addressing their questions, concerns, and technical issues.
- Troubleshoot and resolve customer problems, escalating complex issues to higher levels of support when necessary.
- Maintain a high level of professionalism and customer service etiquette in all interactions.
- Document customer interactions, including the nature of inquiries, solutions provided, and any follow-up actions.
- Meet or exceed performance targets, including response time, customer satisfaction scores, and chat volume goals.
- Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers.
- Collaborate with team members and other departments to ensure consistent and effective customer support.
Requirements and Qualifications
- High school diploma or equivalent; college degree preferred.
- Webchat/ Webtracker experience.
- Excellent written communication skills with a strong command of grammar and spelling.
- Previous customer service or chat support experience.
- Strong problem-solving skills and the ability to think quickly and logically.
- Proficiency in using computers and familiarity with chat and messaging platforms.
- Ability to multitask effectively and handle multiple chat conversations simultaneously.
- Empathy, patience, and a customer-focused attitude.
- Touch typing at 70 words per minute.
- Willingness to work flexible hours.
- Team player with strong interpersonal skills.
- Ability to adapt to changing processes and technologies.
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