Customer Service Representative
1 month ago
Job Overview
WNS Global Services is seeking a highly motivated and customer-focused Customer Service Representative to join our team. In this role, you will be responsible for providing exceptional customer service through various communication channels.
About the Role
This is a full-time opportunity that requires strong communication and problem-solving skills. You will work closely with customers to resolve their queries and provide solutions in a timely and professional manner.
Key Responsibilities
- Answering customer calls, emails, and chats in a professional and courteous manner
- Resolving customer complaints and issues in a fair and efficient manner
- Providing product and service information to customers
- Upselling and cross-selling products and services to customers
- Documenting customer interactions and updating records as necessary
Requirements
To be successful in this role, you will need:
- 6 months of experience in a customer-facing role
- Excellent communication and interpersonal skills
- Able to work in a fast-paced environment and handle multiple priorities
- Strong problem-solving and analytical skills
- Ability to work independently and as part of a team
What We Offer
As a Customer Service Representative at WNS Global Services, you can expect:
- A competitive salary range of $45,000 - $60,000 per annum
- A comprehensive benefits package, including medical, dental, and vision insurance
- Ongoing training and development opportunities
- A dynamic and supportive work environment
How to Apply
If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, please submit your application today.
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