Customer Service Manager
4 days ago
Job Title: Customer Service Manager
We are seeking a highly motivated and organized Customer Service Manager to join our team at HR Genie. This is an exciting opportunity for someone who is passionate about delivering exceptional customer experiences.
Key Responsibilities:
- Manage the day-to-day operations of the front desk, ensuring that all tasks are completed efficiently and effectively.
- Provide excellent customer service to members, responding to their inquiries and resolving any issues in a timely manner.
- Collaborate with other departments to ensure seamless communication and coordination.
- Maintain accurate records and reports, using data to inform decisions and drive improvement.
Requirements:
- Degree in Business Administration or related field.
- Minimum 2 years of experience in customer-facing role, preferably in the fitness industry.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Strong problem-solving and analytical skills.
Salary: $45,000 - $55,000 per annum, depending on experience.
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