Customer Service Consultant
4 days ago
At Shorza Ltd, we're seeking a Customer Service Consultant to provide exceptional support to our customers and service providers.
Salary: R300,000 - R450,000 per annum (dependent on experience).
About the RoleThis is an exciting opportunity to work with our UK-based client, offering premium customer service. As a Customer Service Consultant, you will be handling high volumes of phone calls, providing stellar service, using your problem-solving skills, and learning new software systems.
Responsibilities:
- Handle inbound and outbound calls in a professional and courteous manner
- Provide solutions to customer inquiries and complaints
- Collaborate with internal teams to resolve issues efficiently
- Utilize software systems, including Zendesk, to manage customer interactions
Requirements:
- 2+ years of experience in customer service, call centers, or outbound calls
- High energy levels to manage calls throughout the day (and night)
- Excellent communication and problem-solving skills
- Able to multitask, prioritize tasks, and meet deadlines
- Proficiency in software systems, including Zendesk
About Us
We are a dynamic and supportive team at Shorza Ltd, committed to delivering exceptional customer experiences. We offer opportunities for growth and development, as well as a fun and inclusive work environment.
Benefits:
- Competitive salary and benefits package
- Ongoing training and development opportunities
- Opportunities for career growth and advancement
- A collaborative and supportive work environment
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