Customer Service Consultant

4 days ago


Sandton, South Africa Shorza Ltd Full time

At Shorza Ltd, we're seeking a Customer Service Consultant to provide exceptional support to our customers and service providers.

Salary: R300,000 - R450,000 per annum (dependent on experience).

About the Role

This is an exciting opportunity to work with our UK-based client, offering premium customer service. As a Customer Service Consultant, you will be handling high volumes of phone calls, providing stellar service, using your problem-solving skills, and learning new software systems.

Responsibilities:

  • Handle inbound and outbound calls in a professional and courteous manner
  • Provide solutions to customer inquiries and complaints
  • Collaborate with internal teams to resolve issues efficiently
  • Utilize software systems, including Zendesk, to manage customer interactions

Requirements:

  • 2+ years of experience in customer service, call centers, or outbound calls
  • High energy levels to manage calls throughout the day (and night)
  • Excellent communication and problem-solving skills
  • Able to multitask, prioritize tasks, and meet deadlines
  • Proficiency in software systems, including Zendesk

About Us

We are a dynamic and supportive team at Shorza Ltd, committed to delivering exceptional customer experiences. We offer opportunities for growth and development, as well as a fun and inclusive work environment.

Benefits:

  • Competitive salary and benefits package
  • Ongoing training and development opportunities
  • Opportunities for career growth and advancement
  • A collaborative and supportive work environment


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