Senior Tourism Operations Manager

2 weeks ago


Sandton, South Africa Wild Dreams Hospitality Full time

Job Title: Senior Tourism Operations Manager

About Us:

Wild Dreams Hospitality is a leading tourism company operating in Southern and East Africa. We are committed to delivering exceptional experiences to our clients.

Job Summary:

We are seeking an experienced Senior Tourism Operations Manager to join our team. As a key member of our operations team, you will be responsible for managing land tour programs and events across the region.

About the Role:

The successful candidate will have a proven track record in delivering high-quality operations and ensuring profitability. You will work closely with our Operations Manager to coordinate all aspects of tour operations, including client itineraries, travel restrictions, and supplier relationships.

You will also be responsible for addressing client complaints promptly and escalating issues to management when necessary. In addition, you will provide support to the operations and accounts teams as required.

Key Responsibilities:

  • Manage land tour programs and events across Southern and East Africa
  • Coordinate with Operations Manager to ensure profitability
  • Maintain accurate information on confirmed services and oversee client itineraries
  • Evaluate and improve operational processes to increase efficiency
  • Build and maintain strong relationships with partners and suppliers
  • Address client complaints and resolve issues efficiently

Requirements:

To be successful in this role, you will need:

Education: A degree in a relevant field such as hospitality, tourism, or business

Experience: At least 3 years of experience in tourism operations or a related field

Skills:

  • Excellent communication and organizational skills
  • Strong analytical and problem-solving skills
  • Ability to work under pressure and meet deadlines
  • Proficiency in Microsoft Office and other relevant software

Salary: $60,000 - $80,000 per annum (dependent on experience)

Benefits:

  • Comprehensive health insurance
  • Generous leave entitlements
  • Professional development opportunities


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