Tourism Industry Strategist

1 week ago


Sandton, South Africa Wild Dreams Hospitality Full time
Job Description

We are seeking a highly skilled Tourism Industry Strategist to join our team at Wild Dreams Hospitality. As a key member of our operations team, you will be responsible for delivering and managing land tour programs and events across Southern and East Africa.

Key Responsibilities:
  • Coordinate with Operations Manager to ensure profitability and maintain accurate, up-to-date information on confirmed services and oversee client itineraries.
  • Ensure compliance with travel restrictions and maintain relationships with partners and suppliers.
  • Address client complaints promptly, ensuring proper escalation to management when necessary.
  • Be on call for emergencies, assist with special projects, and support operations and accounts teams.
Requirements:
  • Must have an in-depth knowledge of the tourism industry, destination management, and customer expectations.
  • Should have a strong understanding of terms, conditions, and markets where the company operates, along with excellent product knowledge.
  • Must have the ability to create strategies, make commercial decisions, and conduct financial analysis and management.
  • Should have excellent communication, organization, and time management skills, with adaptability in high-pressure situations.
  • Should be proficient in relevant software (Tourplan, MS Office).
  • Must possess strong analytical and negotiation skills.
  • Should be service-oriented, detail-oriented, proactive, and capable of crisis management, conflict resolution, and teamwork.


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