Tourism Industry Strategist

2 weeks ago


Sandton, South Africa Wild Dreams Hospitality Full time

Key Responsibilities:

  • Develop and manage land tour programs and events across Southern and East Africa, ensuring profitability and compliance with travel restrictions.
  • Collaborate with the Operations Manager to maintain accurate information on confirmed services and oversee client itineraries.
  • Build and maintain relationships with partners and suppliers, addressing client complaints promptly and escalating to management when necessary.
  • Support operations and accounts teams with special projects and be available for emergencies.

Requirements:

  • Strong knowledge of the tourism industry, destination management, and customer expectations.
  • Excellent communication, organization, and time management skills, with adaptability in high-pressure situations.
  • Proficiency in relevant software (Tourplan, MS Office) and strong analytical and negotiation skills.
  • Service-oriented, detail-oriented, proactive, and capable of crisis management, conflict resolution, and teamwork.


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