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Senior Tourism Operations Manager

1 month ago

Sandton, South Africa Wild Dreams Hospitality Full time

The Wild Dreams Hospitality team is seeking a highly skilled and experienced Senior Tourism Operations Manager to oversee the delivery and management of land tour programs and events across Southern and East Africa.

Key Responsibilities
  • Program Management: Responsible for delivering and managing land tour programs and events, ensuring seamless execution and high client satisfaction.
  • Operations Coordination: Coordinate with the Operations Manager to ensure profitability and effective resource allocation.
  • Client Communication: Maintain accurate, up-to-date information on confirmed services and oversee client itineraries, addressing any queries or concerns promptly.
  • Supplier Relationships: Ensure compliance with travel restrictions and maintain strong relationships with partners and suppliers.
  • Emergency Response: Be on call for emergencies, providing timely assistance and support as needed.
Requirements and Qualifications
  • Tourism Industry Expertise: In-depth knowledge of the tourism industry, destination management, and customer expectations.
  • Commercial Acumen: Strong understanding of terms, conditions, and markets where the company operates, with excellent product knowledge.
  • Leadership Skills: Ability to create strategies, make commercial decisions, and conduct financial analysis and management.
  • Soft Skills: Excellent communication, organization, and time management skills, with adaptability in high-pressure situations.
  • Technical Proficiency: Proficient in relevant software (Tourplan, MS Office).
  • Analytical and Negotiation Skills: Strong analytical and negotiation skills, with ability to resolve conflicts and manage crises effectively.
About the Role

This is a live-out position that offers a competitive salary of $60,000 - $80,000 per annum, commensurate with experience. If you are a motivated and results-driven professional looking to take your career to the next level, we encourage you to apply.