Customer Service Liaison Officer

20 hours ago


Johannesburg, Gauteng, South Africa AJ Personnel Full time
Job Description

We are seeking a skilled Liaison Officer - Customer Services to join our team at AJ Personnel.

About the Role:

  • This is a challenging opportunity for a customer-focused individual with strong communication and problem-solving skills to work closely with clients and internal departments to deliver exceptional service.
  • The successful candidate will have a solid understanding of customer needs and expectations, as well as experience in resolving complex issues and improving service quality.
  • This role involves building strong relationships with clients, collaborating with cross-functional teams, and identifying opportunities for process improvements.

Responsibilities:

  1. Maintain a deep understanding of company products and services to effectively communicate value proposition to clients.
  2. Serve as primary point of contact for clients, addressing inquiries, and resolving issues promptly and professionally.
  3. Collaborate with various departments to facilitate client requests and provide timely support.
  4. Monitor client feedback and work with the team to develop strategies for service improvement.
  5. Evaluate client satisfaction and make recommendations for enhancing the overall customer experience.
  6. Maintain accurate records of client interactions and transactions, documenting all correspondence and solutions provided.

Requirements:

  • A minimum of 3-4 years' experience in a similar customer liaison role in a manufacturing environment.
  • Grade 12 or equivalent education level.
  • Working knowledge of InforVisual (ERP System) is an advantage.
  • Proficiency in MS Office Suite is essential.

What We Offer:

  • A competitive salary range of $60,000 - $80,000 per annum, depending on experience.
  • A dynamic and supportive work environment.

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