Customer Service Liaison Officer
20 hours ago
We are seeking a skilled Liaison Officer - Customer Services to join our team at AJ Personnel.
About the Role:
- This is a challenging opportunity for a customer-focused individual with strong communication and problem-solving skills to work closely with clients and internal departments to deliver exceptional service.
- The successful candidate will have a solid understanding of customer needs and expectations, as well as experience in resolving complex issues and improving service quality.
- This role involves building strong relationships with clients, collaborating with cross-functional teams, and identifying opportunities for process improvements.
Responsibilities:
- Maintain a deep understanding of company products and services to effectively communicate value proposition to clients.
- Serve as primary point of contact for clients, addressing inquiries, and resolving issues promptly and professionally.
- Collaborate with various departments to facilitate client requests and provide timely support.
- Monitor client feedback and work with the team to develop strategies for service improvement.
- Evaluate client satisfaction and make recommendations for enhancing the overall customer experience.
- Maintain accurate records of client interactions and transactions, documenting all correspondence and solutions provided.
Requirements:
- A minimum of 3-4 years' experience in a similar customer liaison role in a manufacturing environment.
- Grade 12 or equivalent education level.
- Working knowledge of InforVisual (ERP System) is an advantage.
- Proficiency in MS Office Suite is essential.
What We Offer:
- A competitive salary range of $60,000 - $80,000 per annum, depending on experience.
- A dynamic and supportive work environment.
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