Client Liaison Specialist
2 weeks ago
Client Relationship Liaison
About the RoleWe are seeking a highly skilled Client Relationship Liaison to join our team at Dananda Talent. The successful candidate will be responsible for developing and maintaining strong, lasting relationships with clients.
Key Responsibilities- Develop and maintain strong, lasting relationships with clients
- Act as the primary liaison between the company and its clients
- Understand clients' business needs and provide relevant IT, PABX, and telecommunication solutions
- Monitor account performance and proactively address any issues
- Identify opportunities for upselling, cross-selling, and renewing contracts
- Collaborate with the sales team to develop proposals and close new business deals
- Address client concerns promptly, escalating to technical teams when necessary
- Coordinate with internal departments to ensure service delivery meets client expectations
- Stay updated on industry trends, competitor activities, and emerging technologies
- Use insights to recommend service improvements and innovative solutions to clients
- Bachelor's degree in Business Administration, IT, Telecommunications, or related field
- 35 years of experience in a client relationship liaison role, preferably in IT, PABX, or telecommunications
- Proven track record of achieving sales targets and managing multiple client accounts
The estimated salary for this position is $80,000 - $110,000 per annum, depending on experience and qualifications. Our comprehensive benefits package includes health insurance, retirement plan, and paid time off.
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