Client Liaison Specialist

2 weeks ago


Johannesburg, Gauteng, South Africa Dananda Talent Full time
Job Title

Client Relationship Liaison

About the Role

We are seeking a highly skilled Client Relationship Liaison to join our team at Dananda Talent. The successful candidate will be responsible for developing and maintaining strong, lasting relationships with clients.

Key Responsibilities
  • Develop and maintain strong, lasting relationships with clients
  • Act as the primary liaison between the company and its clients
  • Understand clients' business needs and provide relevant IT, PABX, and telecommunication solutions
  • Monitor account performance and proactively address any issues
  • Identify opportunities for upselling, cross-selling, and renewing contracts
  • Collaborate with the sales team to develop proposals and close new business deals
  • Address client concerns promptly, escalating to technical teams when necessary
  • Coordinate with internal departments to ensure service delivery meets client expectations
  • Stay updated on industry trends, competitor activities, and emerging technologies
  • Use insights to recommend service improvements and innovative solutions to clients
Requirements
  • Bachelor's degree in Business Administration, IT, Telecommunications, or related field
  • 35 years of experience in a client relationship liaison role, preferably in IT, PABX, or telecommunications
  • Proven track record of achieving sales targets and managing multiple client accounts
Compensation and Benefits

The estimated salary for this position is $80,000 - $110,000 per annum, depending on experience and qualifications. Our comprehensive benefits package includes health insurance, retirement plan, and paid time off.



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