Customer Service Liaison

1 day ago


Johannesburg, Gauteng, South Africa ICT Engage Full time
Job Description

We are seeking a highly skilled Receptionist and Front Line Support to join our team at ICT Engage. As the first point of contact, you will be responsible for coordinating front-desk activities, managing correspondence, and handling phone calls.

The ideal candidate will possess excellent stress management skills, strong multitasking abilities, and a friendly demeanor.

  • Welcome guests, offer refreshments, and direct them appropriately.
  • Answer, screen, and forward incoming calls.
  • Keep the reception area organized and stocked with necessary materials.
  • Provide general information in person or over the phone.
  • Manage incoming mail, packages, and office security.
  • Order and track office and kitchen supplies, and update calendars for meetings.
  • Arrange office repairs/ maintenance and when required.
  • Handle filing, photocopying, and other clerical tasks as needed.

In addition to these duties, you will provide first-level technical support, logging client requests, and troubleshooting basic issues. Key Responsibilities include:

  • Log and manage client support calls and tickets.
  • Assist clients with ticket logging on ticketing system, follow up on support needs, and keep clients updated.
  • Coordinate with providers when internet issues arise.
  • Address service requests for technological support, including workstations, printers, networks, and software.

This is an excellent opportunity for someone who enjoys working in a fast-paced environment and has a passion for delivering exceptional customer service. The salary for this position is estimated to be around $55,000 - $65,000 per year, depending on experience.



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