Customer Service Representative

1 month ago


Midrand, Gauteng, South Africa Autorecruit Full time

We are seeking an enthusiastic and professional individual to join our team as a Customer Service Representative in the automobile industry. If you have excellent communication skills, a passion for customer service, and a strong ability to manage multiple tasks simultaneously, we would love to hear from you.

Key Responsibilities

Switchboard Operator Duties:

  • Efficiently manage all incoming calls and direct them to the appropriate departments or personnel.
  • Take accurate messages and ensure timely communication.
  • Provide information regarding our services, including vehicle maintenance, repairs, and parts availability.
  • Assist clients in scheduling service appointments and appointment confirmations.
  • Handle emergency calls with professionalism and prioritization.
  • Maintain and troubleshoot switchboard equipment.

Customer Care Duties:

  • Welcome customers in-person and over the phone, creating a positive first impression.
  • Respond to customer inquiries and resolve complaints promptly.
  • Follow-up on customer concerns to ensure resolution and satisfaction.
  • Offer detailed information on products, services, warranties, and promotions.
  • Gather and document customer feedback to improve our services.
  • Collaborate with technicians and staff to deliver exceptional service.
Qualifications

Requirements:

  • High school diploma or equivalent; further education in customer service or communications is a plus.
  • Proven experience in a customer service role, preferably in the automobile industry.
  • Excellent verbal and written communication skills.
  • Strong organizational skills with the ability to multitask effectively.
  • Proficiency in using communication systems and office software.

Our estimated salary for this position is R 30,000 - R 50,000 per annum, depending on experience and qualifications.



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