Automobile Service Representative
2 weeks ago
We are seeking a skilled and detail-oriented Automobile Service Representative to join our team at Autorecruit. The ideal candidate will possess excellent communication skills, a passion for delivering exceptional customer service, and the ability to multitask effectively.
Key Responsibilities:- Switchboard Operator Duties:
- Efficiently manage all incoming calls and direct them to the appropriate departments or personnel.
- Take accurate messages and ensure timely communication.
- Provide information regarding our services, including vehicle maintenance, repairs, and parts availability.
- Assist clients in scheduling service appointments and appointment confirmations.
- Handle emergency calls with professionalism and prioritization.
- Maintain and troubleshoot switchboard equipment.
- Customer Care Duties:
- Welcome customers in-person and over the phone, creating a positive first impression.
- Respond to customer inquiries and resolve complaints promptly.
- Follow-up on customer concerns to ensure resolution and satisfaction.
- Offer detailed information on products, services, warranties, and promotions.
- Gather and document customer feedback to improve our services.
- Collaborate with technicians and staff to deliver exceptional service.
The estimated salary for this position is $45,000 per annum, based on industry standards and market research.
To be successful in this role, you should possess:
- A high school diploma or equivalent.
- Proven experience in a customer service role, preferably in the automobile industry.
- Excellent verbal and written communication skills.
- Strong organizational skills with the ability to multitask effectively.
- Proficiency in using communication systems and office software.
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