Customer Services Advisor
4 days ago
The ideal candidate will be responsible for handling inbound queries via voice and email correspondence. Key responsibilities include answering calls within 20 seconds, resolving customer inquiries on the first call, and updating standard letters and documents as required.
- Answering Calls: Respond to customer inquiries in a timely manner, ensuring one call resolution and high service levels.
- Quote Provision: Provide settlement quotes to customers promptly.
- Deal Adjustments: Assist with requests for deal adjustments, including changes to finance agreement terms or structures.
- Natis Requests: Verify receipt of payment and prepare necessary documentation.
- Moratoriums: Assess customer affordability and stability before processing moratorium requests.
- Banking Details: Update customer banking details accurately.
- Exit Letters: Assess customer stability before processing exit letter requests.
- Substitution of Goods: Verify required information for substitution requests.
- Remittances and Statements: Provide remittances and explain statements, amortization schedules, and audit summaries to customers.
- Loading Beneficiaries: Assess and verify documents provided for loading beneficiaries.
- Refunds: Process IPA and automated refunds.
- Escalations: Escalate additional finance applications and advise process to clients.
- Bank Allocations: Investigate and process bank allocations.
- Account Queries: Resolve related account queries and complaints.
- Liaising: Liaise with clients, dealers, insurance providers, and internal departments as needed.
- Write-offs and Surveys: Request write-offs and encourage survey uptake while driving excellent customer service.
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Customer Service Coordinator
1 month ago
Midrand, Gauteng, South Africa Objective Personnel Full timeWe are looking for a skilled Customer Service Coordinator to join our team at Objective Personnel. This is a challenging role that requires strong communication and problem-solving skills.About the Role:This position involves assisting with resolving customer service problems, performing various administrative tasks, and ensuring that all legal documents are...
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Customer Service Representative
1 week ago
Midrand, Gauteng, South Africa Flink Recruitment Full timeFlink Recruitment seeks a skilled Customer Service Representative to join our team. As an Internal Sales Administrator, you will be responsible for providing exceptional customer service, processing orders, and resolving inquiries in a timely manner.Key Responsibilities:Customer Engagement: Assist walk-in customers by providing information, processing...
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Customer Service Representative
1 week ago
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Service Team Member
1 week ago
Midrand, Gauteng, South Africa CARtime Full timeJob Opportunity at CARtime in Midrand, GautengWe are seeking a skilled Service Team Member to join our workshop team.About the RoleThe successful candidate will be responsible for providing exceptional customer service and supporting the service advisors in their daily tasks.This is an excellent opportunity for individuals with a background in the automotive...
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Customer Service and Operations Director
4 days ago
Midrand, Gauteng, South Africa Mayfly Agri (Pty) Ltd Full timeWe are offering a competitive salary package, comprehensive benefits, and opportunities for growth and development as a Customer Service and Operations Director at Mayfly Agri (Pty) Ltd.About the Role:The successful candidate will be responsible for overseeing our logistics activities, providing exceptional customer service, and developing relationships with...
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Customer Service Liaison Representative
1 month ago
Midrand, Gauteng, South Africa Fusion Personnel Full timeAbout the RoleFusion Personnel seeks a skilled Customer Service Liaison Representative to join our team. In this role, you will provide exceptional customer service, addressing product or service issues, and ensuring customer satisfaction.Key ResponsibilitiesRecord and update customer account information, including account details and communication...
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Customer Service Operations Specialist
4 weeks ago
Midrand, Gauteng, South Africa Fusion Personnel Full timeJob OverviewFusion Personnel is seeking a highly skilled Customer Service Operations Specialist to join our team. As a key member of our customer service team, you will play a crucial role in delivering exceptional customer experiences and ensuring the highest level of satisfaction.About the RoleThis is a challenging and rewarding opportunity for an...
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Customer Service Ambassador
3 weeks ago
Midrand, Gauteng, South Africa High Select Auto Full timeHigh Select Auto is offering a competitive $40,000 - $60,000 per annum salary for the right candidate to fill our Receptionist position. If you are a detail-oriented team player who thrives in a fast-paced environment, this could be the ideal opportunity for you.About UsAt High Select Auto, we pride ourselves on providing exceptional customer service and...
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Sales and Customer Service Representative
4 weeks ago
Midrand, Gauteng, South Africa Flink Recruitment Full timeRole OverviewWe are seeking a highly skilled Sales and Customer Service Representative to join our team at Flink Recruitment.In this role, you will be responsible for providing exceptional customer service, managing customer relationships, and driving sales growth. Key Responsibilities:Customer Engagement: Assist walk-in customers by providing information,...
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Midrand, Gauteng, South Africa iSON Xperiences Full timeAt iSON Xperiences, we are on the lookout for an exceptional Customer Services Consultant to join our team. As a key member of our customer service team, you will be responsible for providing top-notch service to our valued customers.Respond to customer inquiries in a timely and professional manner, ensuring that their queries are resolved efficiently and...
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Customer Service Representative
1 month ago
Midrand, Gauteng, South Africa Autorecruit Full timeWe are seeking an enthusiastic and professional individual to join our team as a Customer Service Representative in the automobile industry. If you have excellent communication skills, a passion for customer service, and a strong ability to manage multiple tasks simultaneously, we would love to hear from you.Key ResponsibilitiesSwitchboard Operator...
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Customer Service Representative
2 weeks ago
Midrand, Gauteng, South Africa Fusion Personnel Full timeJob SummaryFusion Personnel is seeking an experienced Customer Service Consultant to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service and support to our customers.About the RoleThis role involves handling high volumes of incoming calls, addressing product or service issues, and collecting...
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Customer Service Representative
4 weeks ago
Midrand, Gauteng, South Africa Dis-Chem Pharmacies Full timeAbout the RoleWe are seeking a skilled Customer Service Representative to join our team at Dis-Chem Pharmacies. As a key member of our retail staff, you will provide exceptional customer service and support in ensuring a world-class shopping experience.
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Customer Service Associate
1 month ago
Midrand, Gauteng, South Africa Dis-Chem Pharmacies Full timeWe are seeking a highly skilled and dedicated Customer Service Associate to join our team at Dis-Chem Pharmacies. This role is perfect for individuals who have a passion for delivering exceptional customer service in a fast-paced retail environment.About the RoleThe successful candidate will be responsible for providing an outstanding shopping experience for...
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Customer Service Ambassador
2 months ago
Midrand, Gauteng, South Africa High Select Auto Full timeJob DescriptionJob Title: ReceptionistThe ideal candidate for High Select Auto car dealership is a detail-oriented team player who will be the first point of contact for customers at the dealership, greeting them in a polite, energetic and well-spoken manner. Key Responsibilities:Answer and direct phone callsAdministrative dutiesProvide customers with a...
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Customer Service Representative
3 weeks ago
Midrand, Gauteng, South Africa Autorecruit Full timeAbout AutorecruitWe are a dynamic and professional organization in the automobile industry, seeking an exceptional Customer Service Representative to join our team.
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Customer Service Call Centre Expert
3 weeks ago
Midrand, Gauteng, South Africa iSON Xperiences Full timeAre you passionate about delivering exceptional customer experiences?About the RoleWe are seeking a skilled Customer Service Call Centre Consultant to join our team at iSON Xperiences. As a key member of our call centre team, you will play a vital role in providing top-notch service to our customers, ensuring their queries are resolved efficiently and...
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Customer Service Representative
1 month ago
Midrand, Gauteng, South Africa High Select Auto Full timeJob OverviewThe ideal candidate for this role will be a highly motivated and detail-oriented individual who can effectively interact with customers in a fast-paced environment. As the first point of contact for visitors, you will be responsible for creating a positive impression through exceptional customer service skills.About High Select AutoHigh Select...
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Midrand, Gauteng, South Africa MPRTC Full timeJob DescriptionWe are seeking an experienced Senior Manager of Technical Services and Customer Support to lead our team in providing exceptional service to our clients.ResponsibilitiesTo manage a team of technical service professionals, ensuring that they have the necessary skills and knowledge to provide top-notch service to our clients.To develop and...
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Retail Sales Associate
3 weeks ago
Midrand, Gauteng, South Africa Dis-Chem Pharmacies Full timeWe are seeking a skilled and customer-focused Retail Sales Associate to join our team at Dis-Chem Pharmacies in Fourways. The ideal candidate will have excellent communication skills, be able to work effectively in a fast-paced environment, and provide exceptional customer service.Job SummaryThis is a part-time opportunity for a reliable and motivated...