Multifaceted Customer Experience Representative

1 month ago


Midrand, Gauteng, South Africa Autorecruit Full time

We are seeking a skilled and professional Customer Experience Representative to join our team at Autorecruit. This role offers an exciting opportunity to provide exceptional service to clients in the automobile industry.

The ideal candidate will possess excellent communication skills, a passion for delivering high-quality customer experiences, and the ability to manage multiple tasks simultaneously.

Key Responsibilities:

Switchboard Operator Duties:

  • Manage incoming calls efficiently and direct them to the appropriate departments or personnel.
  • Take accurate messages and ensure timely communication with clients.
  • Provide information regarding vehicle maintenance, repairs, and parts availability to customers.
  • Assist clients in scheduling service appointments and confirmations.
  • Handle emergency calls with professionalism and prioritization.
  • Maintain and troubleshoot switchboard equipment.

Customer Care Duties:

  • Welcome clients in-person and over the phone, creating a positive first impression.
  • Respond to customer inquiries and resolve complaints promptly.
  • Follow-up on customer concerns to ensure resolution and satisfaction.
  • Offer detailed information on products, services, warranties, and promotions.
  • Gather and document customer feedback to improve services.
  • Collaborate with technicians and staff to deliver exceptional service.

Qualifications:

  • High school diploma or equivalent; further education in customer service or communications is a plus.
  • Proven experience in a customer service role, preferably in the automobile industry.
  • Excellent verbal and written communication skills.
  • Strong organizational skills with the ability to multitask effectively.
  • Proficiency in using communication systems and office software.

The estimated salary range for this position is $45,000 - $60,000 per year, depending on location and experience.



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