Sales and Customer Support Professional
1 day ago
We are a dynamic wholesale and retail company seeking a proactive and organized Sales and Customer Support Professional to support our sales team and enhance customer satisfaction.
About the RoleAs a Sales and Customer Support Professional, you will be responsible for providing excellent customer service, processing orders, and resolving inquiries. You will also represent the company at trade shows, engage with potential clients, and promote our offerings.
- Customer Engagement: Assist walk-in customers by providing information, processing orders, and resolving inquiries.
- Trade Show Coordination: Represent the company at trade shows, engaging with potential clients and promoting our offerings.
- Proposals and Quotes: Prepare accurate proposals and quotations tailored to customer requirements.
- E-Commerce Management: Manage and process orders on platforms such as Takealot, ensuring timely fulfillment and excellent service.
- Administrative Support: Maintain customer records and ensure accurate documentation, assist the sales team with follow-ups and reporting, coordinate with the warehouse team for stock availability and order dispatch.
- Sales Reporting: Prepare and maintain sales data, including tracking leads, orders, and customer feedback.
- Product Knowledge: Stay informed about the company's offerings to provide expert advice and recommendations to clients.
To succeed in this role, you should have a minimum of 3 years' experience in a similar position, preferably in wholesale, retail, or e-commerce. Proficiency in Microsoft Office Suite and sales management software is essential. Experience with e-commerce platforms, particularly Takealot, would be beneficial.
- Excellent Communication Skills: Strong verbal and written communication skills to interact effectively with customers, colleagues, and stakeholders.
- Organizational Skills: Ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines.
- Attention to Detail: Maintaining accurate records and documentation, and ensuring compliance with company policies and procedures.
- Ability to Work under Pressure: Managing competing demands, handling stress, and maintaining a positive attitude in a fast-paced environment.
As a valued member of our team, you can expect a competitive salary package, ranging from R15,000 to R18,000 per month. You will also enjoy opportunities for growth and development within a supportive and collaborative team environment.
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