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Channel Support Operations Manager

2 months ago

Midrand, Gauteng, South Africa Recru-it Full time
Position Overview:
A Senior IT Manager is sought to provide essential strategic oversight of systems and teams within the company’s BITE sector. This role is pivotal in guiding the operations of the teams, ensuring that both infrastructure and applications are in alignment with business goals while upholding peak performance and security standards.

Key Responsibilities:
  • Supervise the design, execution, and upkeep of the system/application infrastructure to guarantee optimal performance and dependability.
  • Encourage collaboration between the execution (GT) team and other business units to bolster company initiatives and enhance interdepartmental workflows and processes.
  • Oversee vendor relationships, including contract negotiations and service delivery management, to ensure the acquisition of high-quality products and services.
  • Conduct data analysis to explore and assess emerging technologies that could improve operational efficiency or provide competitive advantages.
  • Maximize value by identifying and managing risks within the department.
  • Support standardized delivery processes by ensuring compliance with standards, policies, and regulatory requirements.
  • Enhance delivery capabilities and capacity, improving productivity and ensuring smooth daily operations.
  • Deliver exemplary services, meeting and exceeding client expectations to strengthen business IT collaboration.
  • Monitor and manage expectations of clients, service providers, partners, and other stakeholders.
  • Facilitate effective communication and relationship-building across all levels of the organization.
  • Ensure that direct reports comprehend and align with the company’s vision, values, and strategy.
  • Contribute to team effectiveness by participating in the recruitment and selection of senior personnel.
  • Embrace and exemplify the company’s vision and values.
  • Address issues raised in culture surveys and work towards improving results.
  • Deliver world-class service by fostering a client-centric culture.
  • Manage the performance of direct reports and hold them accountable for their teams' performance through clear performance agreements.
  • Share knowledge and insights with team members and management.
  • Create an environment that encourages self, managers, and teams to challenge the status quo through constructive discussions about work practices and areas for improvement.
  • Ensure that planned projects and deliverables for the year are completed within the allocated budget.
  • Contribute to the development of a cost-effective IT operating platform.
  • Ensure enhanced delivery capabilities and capacity.
  • Lead project management initiatives from planning and design through to execution and evaluation, ensuring timely and budget-compliant project delivery.

Essential Qualifications:
  • Advanced Diplomas/National 1st Degrees
  • Matric / Grade 12 / National Senior Certificate

Preferred Qualifications:
  • Relevant Tertiary Qualification

Minimum Experience:
  • 5-7 years of experience in IT and BI environments

Technology Exposure:
  • Front-end applications on web-based platforms (Angular, iOS, Android)

Technical Knowledge:
  • Governance, Risk, and Controls
  • Organizational Behavior Theory
  • Project Management Principles
  • Relevant Regulatory Knowledge
  • Stakeholder Management
  • Strategic Planning
  • Talent Management
  • Business Writing Skills
  • Management Information and Reporting Principles
  • Client Service Management

Behavioral Competencies:
  • Building Partnerships
  • Customer Focus
  • Decision Making
  • Facilitating Change
  • Inspiring Others
  • Business Acumen
  • Building Organizational Talent
  • Compelling Communication