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Customer Service Representative

2 months ago

Johannesburg, Gauteng, South Africa Catch Consultants Full time
About the Role

We're seeking a talented Customer Service Agent to join our team at Catch Consulting. As a key member of our customer service team, you'll be responsible for delivering exceptional customer experiences and providing top-notch support to our clients.

Key Responsibilities
  • Provide timely and effective support to customers via phone, email, or chat
  • Resolve customer complaints and issues in a professional and courteous manner
  • Work collaboratively with internal teams to resolve customer issues and improve overall customer satisfaction
  • Stay up-to-date with product knowledge and industry trends to provide informed support
  • Meet or exceed performance metrics and targets
Requirements
  • 1+ year of experience in a customer service or call centre environment
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Basic computer skills and proficiency in CRM software
  • Strong attention to detail and problem-solving skills
What We Offer

Catch Consulting is a boutique business process outsourcing organisation that prioritises employee development and well-being. As a Customer Service Agent, you'll enjoy a competitive salary, opportunities for growth and development, and a dynamic work environment that values teamwork and collaboration.

We're committed to creating meaningful jobs that provide dignified employment, pay, and development pathways. If you're a motivated and customer-focused individual looking to build a career in customer service, we encourage you to apply.