Customer Service Representative
1 month ago
We're seeking a talented Customer Service Agent to join our team at Catch Consulting. As a key member of our customer service team, you'll be responsible for delivering exceptional customer experiences and providing top-notch support to our clients.
Key Responsibilities- Provide timely and effective support to customers via phone, email, or chat
- Resolve customer complaints and issues in a professional and courteous manner
- Work collaboratively with internal teams to resolve customer issues and improve overall customer satisfaction
- Stay up-to-date with product knowledge and industry trends to provide informed support
- Meet or exceed performance metrics and targets
- 1+ year of experience in a customer service or call centre environment
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Basic computer skills and proficiency in CRM software
- Strong attention to detail and problem-solving skills
Catch Consulting is a boutique business process outsourcing organisation that prioritises employee development and well-being. As a Customer Service Agent, you'll enjoy a competitive salary, opportunities for growth and development, and a dynamic work environment that values teamwork and collaboration.
We're committed to creating meaningful jobs that provide dignified employment, pay, and development pathways. If you're a motivated and customer-focused individual looking to build a career in customer service, we encourage you to apply.
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