Guest Relations Liaison

4 weeks ago


Durban, KwaZulu-Natal, South Africa eThekwini Full time
Job Description

As a key member of the eThekwini team, the Guest Relations Officer will provide oversight and support to the Guest Relations Officer in respect of more complicated visitor enquiries and tours.

Key Responsibilities
  • Provide guidance and support to the Guest Relations Officer in handling complex visitor enquiries.
  • Assist in coordinating and managing visitor tours, ensuring a seamless experience for all guests.
  • Collaborate with the Guest Relations Officer to develop and implement effective solutions to visitor queries and concerns.
  • Contribute to the development of policies and procedures to enhance the guest experience.
Requirements

To be successful in this role, you will require excellent communication and interpersonal skills, with the ability to work effectively in a team environment. You will also need to possess a high level of problem-solving skills and the ability to think critically.

A strong understanding of the eThekwini brand and values is essential, as is the ability to work in a fast-paced environment.



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