Customer Service Liaison Officer
1 month ago
As a valued member of the Liebherr Africa Ltd team, we are seeking an exceptional Customer Service Liaison Officer to join our dynamic Training Department. This is an exciting opportunity for a skilled professional to play a vital role in ensuring a smooth experience for existing customers and staff.
About the RoleThe Customer Service Liaison Officer will report directly to the Head of Training and will be responsible for providing exceptional customer service by greeting and meeting existing customers and staff. They will also be required to direct incoming calls to the appropriate division and operating centre, as well as perform various administrative duties.
This role offers a unique chance to make a positive impact on the company's image and reputation. As a frontline representative, the successful candidate will be expected to possess excellent telephone manners and elocution skills, ensuring that all interactions with clients and colleagues are professional and courteous.
In addition to their customer-facing responsibilities, the Customer Service Liaison Officer will be tasked with performing general administrative and organizing duties for the Training Department. This may include arranging travel requirements, coordinating meetings and events, and maintaining accurate records.
Requirements- A minimum of three years' related experience and/or training; or equivalent combination of education and experience
- Exceptional communication and interpersonal skills
- Ability to work independently and as part of a team
- Proficient in Microsoft Office Suite and other relevant software
We offer a competitive salary range of R250,000 - R350,000 per annum, depending on experience. In addition to a attractive salary package, we also offer a range of benefits, including:
- Opportunities for career growth and development
- A dynamic and supportive work environment
- A comprehensive training program to enhance your skills and knowledge
- A generous leave policy and employee wellness programs
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