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Customer Service Liaison

1 month ago

Durban, KwaZulu-Natal, South Africa eThekwini Full time
Job Description

As a key member of the eThekwini team, the Guest Relations Officer will provide oversight and support in respect of more complicated visitor enquiries and tours. This role requires a high level of professionalism, excellent communication skills, and the ability to work effectively in a fast-paced environment.

Key Responsibilities
  • Provide support to the Guest Relations Officer in respect of visitor enquiries and tours
  • Assist with the coordination of visitor tours and activities
  • Develop and maintain relationships with visitors and stakeholders
  • Contribute to the development of strategies to improve visitor experience
Requirements
  • Excellent communication and interpersonal skills
  • Ability to work effectively in a fast-paced environment
  • High level of professionalism and attention to detail
  • Ability to develop and maintain relationships with visitors and stakeholders