Senior Customer Experience Manager

Job OverviewA highly skilled Customer Experience Leader is required to guide, oversee, develop, and inspire their team to achieve exceptional results. Key responsibilities include:Key ResponsibilitiesManage team performance and achievement of key performance indicators (KPIs).Leave and absence management, ensuring required resourcing is available as per...

We are seeking an ambitious and driven Customer Service Representative with excellent communication skills to join our global team at Customer Experience People SA Ltd.About the Role:Provide exceptional responses to customer inquiries, maintaining high quality of services and performance standards.Proactively identify issues and problems before they arise,...

Job OverviewThe role sits within a newly created team, enabling us to significantly improve our internal communications with teams across South Africa and UK Operations. It will focus on building and leading a strategic communications plan, driving engagement and supporting activity for all colleagues. The role, based in our Cape Town office, will provide...

About the Role:We are seeking an exceptional Internal Operations Communication Manager to join our team at Customer Experience People SA Ltd. This is a unique opportunity to make a significant impact on our internal communication landscape.Key Responsibilities:Tailor and deliver a wide range of impactful communication services, including strategic planning...

Job Overview: We are seeking a skilled Operational Communications Specialist to join our team at Customer Experience People SA Ltd. This role will focus on building and leading a strategic communications plan to drive engagement and support activity for all colleagues. The ideal candidate will have a strong background in marketing or a related field, with a...

About the RoleWe are seeking a skilled Software Engineer to join our team of innovators. As a key member of our engineering team, you will be responsible for building and maintaining scalable applications that meet the needs of our users. Your expertise in software development, combined with your passion for delivering high-quality solutions, will make you a...

Role OverviewWe are seeking a highly skilled and experienced Senior Content Manager to lead our content initiatives across various platforms. As part of the Africa-Experience team, you will be responsible for guiding and overseeing the content creation process from start to finish.Key Responsibilities:Content Creation Management: Oversee the strategic...

Key Responsibilities:Staff ManagementRecruit, train, and supervise call centre staff.Develop performance goals and objectives for the teamConduct regular monthly performance evaluations and provide feedbackOperational OversightOversee day-to-day call centre operations, ensuring efficiency and productivityDevelop and implement call centre policies and...

OverviewArmstrong Appointments is seeking a seasoned General Manager to lead customer success operations.Job DescriptionThe successful candidate will oversee customer support, client success, installation project management, and onboarding for our digital parking management platform.Main ResponsibilitiesManage customer support teamsDevelop and execute client...

Job DescriptionWe are seeking a Senior Director of Customer Experience to lead our member engagement and retention efforts. As a key member of our team, you will be responsible for developing and executing a comprehensive strategy to drive customer engagement, retention, and revenue growth.Key Responsibilities:Develop a clear strategy and approach to Member...

Job Title: Senior Group Manager - Customer Experience LeaderJob Summary:We are seeking a highly experienced Senior Group Manager to lead our Inbound Service, Sales and Retentions Department. The successful candidate will be responsible for creating and instilling a service, sales and retentions culture in a customer-centric and high-performance...

Job Title: Senior Operations Manager for Customer Experience At CallForce, we're seeking a seasoned Operations Manager to lead our contact centre teams in delivering exceptional customer experiences. As a key member of our leadership team, you'll drive business growth by leveraging your expertise in process improvement, strategic planning, and talent...

**Job Overview:**The role sits within a newly created team, allowing us to significantly improve the way we engage with our internal teams across South Africa and UK Operations. We are seeking a skilled Strategic Communications Business Partner to join our team and drive engagement and supporting activity for all of our colleagues.**Key...

Job Title: Senior Group Manager - Customer Experience LeaderJob Summary: We are seeking a highly experienced Senior Group Manager to lead our Inbound Service, Sales, and Retentions Department. The successful candidate will create and instill a customer-centric culture, driving revenue growth and retention through effective management of people, metrics, and...

About Customer Experience People SA LtdWe are a dynamic and forward-thinking organization, committed to delivering exceptional customer experiences. Our team is passionate about building meaningful connections with our customers and employees alike.

Job OverviewThe role of Internal Operations Communication Manager sits within a newly created team at Customer Experience People SA Ltd, allowing us to significantly improve the way we engage with our internal teams across South Africa and UK Operations.Key Responsibilities:Tailor and deliver a wide range of impactful communication services, including...

Job Overview: We are seeking a skilled Learning and Development Facilitator to join our team at Customer Experience People SA Ltd. The ideal candidate will have experience in training and development within the insurance sector.Key Responsibilities:Partner with clients to understand their training needsDesign and deliver training programs to enhance employee...

At Merand Corbett & Associates, we are seeking a seasoned Customer Experience Strategist to join our team and take the lead in designing and executing exceptional customer journeys.Key Responsibilities:Develop and implement customer journey maps that cater to the diverse needs of our customers.Conduct in-depth analysis of customer interactions, pain points,...

About the RoleWe are seeking a highly organized and proactive Customer Experience Coordinator to provide exceptional administrative support to our team. This role is ideal for someone with excellent communication skills, attention to detail, and experience in office management.Key Responsibilities:Provide comprehensive administrative support, including...

Job Title: Customer Experience ManagerMerand Corbett & Associates is seeking an experienced Customer Experience Manager to join our team. The successful candidate will be responsible for delivering exceptional customer experiences through effective customer journey mapping, segmentation, and data-driven marketing strategies.**Key Responsibilities:*** Develop...