Service Delivery Manager
2 days ago
We're looking for a seasoned Senior Operations Manager to join our team in Cape Town. As a key leader, you'll drive operational excellence and deliver exceptional customer experiences.
About the Team:
- You'll be part of a diverse and community-minded organization.
- Our team is passionate about making customers happy.
- We're committed to building a diverse and inclusive workforce.
Responsibilities:
- Operational direction and financial performance of the business.
- Manage, inspire, and motivate junior managers to achieve operational excellence.
- Support the introduction of new business and ensure long-term success.
- Contribute to the operational elements for new bids and new services.
Requirements:
- A minimum of 5 years call center management or equivalent work experience, ideally in a BPO.
- Experience across all multi-customer service channels: voice, email, chat, social media.
- Ability to promote a performance-driven culture.
- Engagement and support of your team to ensure they have the proper tools and systems for day-to-day tasks.
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