Technical Service Representative

2 days ago


Cape Town, Western Cape, South Africa CIRO Full Service Beverage Co. Full time
Benefits Package:
CIRO Full Service Beverage Co. offers a comprehensive benefits package that includes competitive salary, ongoing training and development opportunities, collaborative and dynamic work environment, recognition and rewards for outstanding performance, and more. As a Technical Service Representative, you will have the opportunity to grow and develop your career while making a meaningful contribution to our company's success.

Job Responsibilities:
The successful candidate will be responsible for providing technical support and training to customers, maintaining and repairing our coffee equipment, and driving business growth through sales and marketing initiatives. Key responsibilities include:
  • Providing technical support and training to customers on the use and maintenance of our equipment
  • Maintaining and repairing our coffee equipment, including cleaning, descaling, and repairs
  • Conducting pre-delivery inspections on new equipment and ensuring it meets our quality standards
  • Collaborating with internal teams to resolve issues and improve customer satisfaction
  • Identifying opportunities to upsell and cross-sell our products and services

Requirements:
- 2+ years of experience in a similar role or relevant industry
- Strong knowledge of coffee equipment and brewing techniques
- Excellent communication and problem-solving skills
- Ability to work independently and as part of a team
- Valid driver's license and willingness to travel


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