Client Service Delivery Manager

3 days ago


Cape Town, Western Cape, South Africa FNB South Africa Full time
Job Summary
We are seeking a skilled Transaction Support Expert to join our team. As a key member of our client service delivery team, you will be responsible for providing efficient transactional day-to-day solutions to customer queries in line with business unit objectives.

Key Responsibilities
Your key responsibilities will include:
  • Providing operational support related to activities and initiatives that contribute to the overall growth and profitability of an area of work.
  • Driving sales across product and campaign initiatives to exceed set targets.
  • Ensuring first-time resolution of customer queries or complaints and taking ownership of any requirements and following up on queries handed over to other parties or areas to ensure delivery on agreed timelines and Service Level Agreements.

Requirements
To be successful in this role, you will need:
  • A relevant NQF level 5-7 qualification, with at least 2 years relevant experience.
  • Solid knowledge of Pivot tables and PowerPoint.
  • The ability to work independently and as part of a team.

Our Team
We are a dynamic team that is passionate about building strong relationships with clients and driving business growth. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

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