Head of Service Delivery

6 days ago


Cape Town, Western Cape, South Africa Bidvest Facilities Management Full time

We are seeking a highly motivated and results-driven individual to lead our facilities management services as General Manager. The successful candidate will possess excellent leadership skills, technical expertise, and a passion for delivering exceptional customer experiences.

Key Performance Indicators:
  • Service Quality
    • Ensure consistent delivery of high-quality services, meeting or exceeding client expectations.
    • Maintain a customer-centric approach, engaging with clients to understand their evolving needs and preferences.
    • Continuously gather and act upon feedback, driving improvements to our services and processes.
  • Financial Performance
    • Develop and execute strategies to drive revenue growth and increase profitability.
    • Collaborate with cross-functional teams to identify opportunities for cost reduction and process optimization.
    • Maintain accurate financial records, ensuring transparent and timely reporting.
  • Employee Engagement
    • Foster a positive, inclusive work environment that promotes employee satisfaction and retention.
    • Develop and implement initiatives to enhance employee development, recognizing and rewarding outstanding performance.
    • Cultivate a culture of open communication, empowering employees to share ideas and contribute to decision-making processes.


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