Global Service Delivery Head

3 days ago


Cape Town, Western Cape, South Africa IGT Solutions Full time
Airline Industry Expertise

This role requires a highly experienced professional with a deep understanding of the airline industry, its operations, and current trends.

Main Responsibilities:

  • Provide expert advice on airline operations, GDS systems, and travel industry trends.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Liaise with internal and external stakeholders to ensure smooth service delivery.

Essential Qualifications:

  • Proven track record in managing large-scale contact center teams.
  • Excellent communication, leadership, and analytical skills.
  • Strong knowledge of airline operations, GDS systems, and travel industry trends.


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