Service Delivery Manager

4 days ago


Cape Town, Western Cape, South Africa TeleTech Holdings, Inc. Full time

About the Role

The Service Delivery Manager will be responsible for managing client relationships and motivating others to drive results. This role involves actively engaging with clients, ensuring goals are aligned, and needs are met.

Key responsibilities include:

  1. Maintaining open lines of communication with clients and business partners
  2. Driving client messages to teams and supporting staff to ensure projects are on track
  3. Improving key success metrics such as forecasting accuracy, revenue growth, and customer satisfaction scores

Requirements

  • Associate degree or equivalent work experience
  • Tenured experience in managing operations of 100+ FTEs
  • A customer-focused mindset

What We Offer

A diverse and community-minded organization offering career growth opportunities and a competitive compensation package.



  • Cape Town, Western Cape, South Africa Potentiam Ltd Full time

    Potentiam Ltd offers comprehensive IT services to European SMEs, empowering them to succeed in a rapidly changing market.We are looking for an IT Service Delivery Manager to join our team, ensuring seamless operation of our clients' IT services.Responsibilities:Manage the delivery of IT services to clientsCollaborate with stakeholders to gather relevant...


  • Cape Town, Western Cape, South Africa Sygnia Asset Management Full time

    Job DescriptionThe Service Delivery Manager will play a pivotal role in our pursuit of servicing excellence at Sygnia Asset Management. This key position is responsible for the daily management of all operational aspects of the Retail Client Service Centre, ensuring seamless day-to-day operations and driving the highest level of service delivery.This...

  • Service Delivery Lead

    11 hours ago


    Cape Town, Western Cape, South Africa Tata Consultancy Services Full time

    At Tata Consultancy Services, we are seeking a highly skilled and motivated Service Delivery Lead to join our dynamic team. The ideal candidate will be responsible for ensuring the successful delivery of IT services to our clients, managing service performance, and driving continuous improvement.This role requires a blend of technical expertise, leadership,...


  • Cape Town, Western Cape, South Africa Gijima Holdings Full time

    Job OverviewGijima Holdings is seeking a seasoned Regional Service Delivery Manager to oversee the efficient delivery of field services within a designated geographic region. This role plays a crucial part in ensuring that ICT systems, solutions, and services are implemented, maintained, and serviced seamlessly for clients.


  • Cape Town, Western Cape, South Africa EXL Full time

    We are looking for a Service Delivery Coordinator to join our team at EXL. As a Service Delivery Coordinator, you will be responsible for ensuring the smooth delivery of our services to our clients. Your key responsibilities will include coordinating with internal teams, managing client expectations, and identifying opportunities for process improvements.Key...


  • Cape Town, Western Cape, South Africa Bidvest Facilities Management Full time

    About This Opportunity:We are seeking a highly motivated and experienced Service Delivery Director to lead our facilities management division. As a Service Delivery Director, you will be responsible for developing and implementing strategic plans to improve service delivery and operational efficiency.Key Responsibilities:Develop and implement strategic plans...


  • Cape Town, Western Cape, South Africa Sanlam Full time

    Job RequirementsWe are seeking a Service Delivery Director to join our team at Sanlam. As a Service Delivery Director, you will be responsible for leading, partnering, transforming, and delivering digital workplace services. You will be a trusted advisor/partner to Information Technology colleagues and lines of business, helping them make informed strategic...


  • Cape Town, Western Cape, South Africa Tata Consultancy Services Full time

    This role requires a blend of technical expertise, leadership, and customer service skills. Our ideal candidate will have 13+ years of IT experience and strong technical capabilities.The key responsibilities include:Service Delivery Management: Oversee the delivery of IT services to clients, ensuring high levels of performance, availability, and customer...


  • Cape Town, Western Cape, South Africa Ultima Full time

    Our TeamWe are a dynamic team of professionals dedicated to delivering exceptional managed services and IT support to our customers. As a key member of our infrastructure management team, you will have the opportunity to work collaboratively with colleagues, customers, and teams to ensure seamless operation of our clients' IT environments.Main...


  • Cape Town, Western Cape, South Africa Bidvestfacilitiesmanagement Full time

    Job DescriptionThe Service Delivery Executive will be responsible for ensuring that all services are delivered to the highest standard and that customer satisfaction is maintained at all times. This will involve working closely with clients to understand their needs and developing solutions that meet their expectations. The successful candidate will also be...


  • Cape Town, Western Cape, South Africa Callforceoutsourcing Full time

    Job Overview:We are seeking a seasoned Quality Assurance Manager to lead our quality management efforts at Callforceoutsourcing. As a key member of our team, you will be responsible for developing, implementing, and maintaining quality assurance strategies that drive exceptional service delivery.Responsibilities:* Develop and implement quality assurance...


  • Cape Town, Western Cape, South Africa Excellerate Jhi Full time

    Join Our Team!We are looking for a highly skilled and dedicated Facilities Services Manager to join our team at Excellerate Jhi. As a member of our team, you will have the opportunity to work in a fast-paced environment, develop new skills, and contribute to the success of our business.Your Key Responsibilities:Maintaining a clean and organized dining...


  • Cape Town, Western Cape, South Africa FNB South Africa Full time

    Job SummaryWe are seeking a skilled Transaction Support Expert to join our team. As a key member of our client service delivery team, you will be responsible for providing efficient transactional day-to-day solutions to customer queries in line with business unit objectives.Key ResponsibilitiesYour key responsibilities will include:Providing operational...


  • Cape Town, Western Cape, South Africa Ello Technology SA Full time

    We are looking for an IT Service Delivery Expert to join our team at Ello Technology SA. The ideal candidate will have a strong background in IT support and excellent problem-solving skills.About the Role:The IT Service Delivery Expert will be responsible for providing expert technical support and addressing customer issues promptly within agreed SLA...


  • Cape Town, Western Cape, South Africa Tower Group (Pty) Ltd Full time

    We are seeking an experienced Data Centre Service Delivery Manager to lead our Data Centre Managed Services NOC Team at Tower Group (Pty) Ltd.The successful candidate will be responsible for overseeing the monitoring, maintenance, and operational management of our data centres, ensuring the availability, reliability, and optimal performance of all critical...


  • Cape Town, Western Cape, South Africa Western Cape Full time

    The Department of Cultural Affairs and Sport invites applications for a Head of Department: Service Delivery. This key leadership role involves overseeing the operational management of our department's working relationship with the Corporate Services Centre.About the PositionYou will report directly to the Head of Department and be responsible for developing...


  • Cape Town, Western Cape, South Africa Bidvest Facilities Management Full time

    We are seeking a highly motivated and results-driven individual to lead our facilities management services as General Manager. The successful candidate will possess excellent leadership skills, technical expertise, and a passion for delivering exceptional customer experiences.Key Performance Indicators:Service QualityEnsure consistent delivery of...

  • Service Delivery Head

    5 minutes ago


    Cape Town, Western Cape, South Africa The Legends Agency Full time

    Key ResponsibilitiesDevelop operational processes and strategies to drive efficiency and revenue growth.Collaborate with the CEO to align company goals with service delivery objectives.Optimize team performance through coaching, training, and performance tracking.Ensure quality control and compliance with industry best practices.


  • Cape Town, Western Cape, South Africa Ekco Full time

    About EkcoFounded in 2016, Ekco is now one of the fastest-growing cloud solution providers in Europe.We specialise in enabling companies to progress along the path of cloud maturity, managing transformation and driving better outcomes from our clients' existing technology investments.In a few words, we take businesses to the cloud and back.We have over 1,000...

  • Service Delivery Leader

    8 minutes ago


    Cape Town, Western Cape, South Africa Sheldon Recruitment Full time

    Job OverviewWe are seeking a Commercial Manager to join our team in Cape Town, Western Cape. As a Commercial Manager, you will be responsible for developing and implementing commercial strategies to drive business growth.Key ResponsibilitiesDevelop and implement commercial strategies to meet business objectives.Lead a team of professionals to deliver...