Technical Support Specialist
2 months ago
We are seeking a skilled Tier 2 Onsite Support Technician to join our team at IOCO. As an Onsite Support Technician, you will be responsible for providing timely and efficient resolutions to business users, ensuring minimal disruption to productivity.
Key responsibilities include:
- Resolving incidents and service requests within defined SLAs
- Identifying recurring issues and contributing to problem management
- Communicating effectively with business users on outstanding issues
- Completing daily, weekly, and monthly task lists and reporting to the Service Delivery Manager
- Documenting troubleshooting efforts and escalating as necessary
- Ensuring adherence to Techsource email and communication policies
- Assisting with ICT system software and hardware installations and upgrades
- Supporting ICT-related projects and project coordination
- Monitoring hardware and infrastructure, responding to related alerts
Requirements:
- Minimum 1+ years of desktop support experience
- Experience working within a domain supporting Windows-based thin and fat clients
- Microsoft Office competence, including Word, PowerPoint, Excel, and Outlook
- Microsoft Active Directory knowledge
Preferred qualifications include:
- Matric Maths or a Full N3 qualification, including Maths
- Certificate or Diploma in IT
- Microsoft Certified Systems Engineer or Microsoft Certified Professional certification
This is a permanent position, located in KwaZulu-Natal, with a requirement for own vehicle and standby duties.
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