Technical Support Specialist

1 month ago


Durban, KwaZulu-Natal, South Africa IOCO Full time

**Job Title:** Technical Support Specialist

We are seeking a highly skilled Technical Support Specialist to join our team at IOCO. As a Technical Support Specialist, you will play a crucial role in providing exceptional support to our business users, ensuring that our software runs smoothly and efficiently.

Main Responsibilities:

  • Resolve Incidents: Investigate and resolve technical issues in a timely and efficient manner.
  • Fulfil Service Requests: Provide assistance to business users with their technical requirements.
  • Identify Recurring Issues: Analyze and identify recurring technical issues and feed into Problem Management.
  • End-to-End Communication: Communicate effectively with business users on outstanding issues.
  • Task Completion: Complete daily, weekly, and monthly task lists and email to the Service Delivery Manager on time.

Requirements:

  • Desktop Support: Minimum 1+ years of experience in desktop support.
  • Microsoft Office Competence: Proficiency in Microsoft Office applications, including Word, PowerPoint, Excel, and Outlook.
  • Microsoft Active Directory: Experience with Microsoft Active Directory.

Qualifications:

  • Matric Maths / N3 Qualification: Matric Maths or a Full N3 Qualification including Maths.
  • Certificate or Diploma in IT: Certificate or Diploma in IT.
  • Microsoft Certifications: Microsoft Certified Systems Engineer Certification or Microsoft Certified Professional Certification.

Other Information:

  • Permanent Position: Yes.
  • Location: KwaZulu-Natal (Onsite).
  • Standby: Yes.
  • Travel: Must have own vehicle.


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