Technical Support Specialist

3 days ago


Durban, KwaZulu-Natal, South Africa Dynexity Full time

At Dynexity, we're seeking a highly skilled Technical Support Specialist to join our team. As a key member of our support department, you will be responsible for providing top-notch technical assistance to our clients. This is an exciting opportunity to work with cutting-edge technology and help shape the future of our company.

About the Role:

We are looking for an exceptional individual who possesses strong knowledge of network infrastructure, hardware, and software systems. Proficiency in troubleshooting hardware and software issues on various platforms is essential. Familiarity with IT security best practices and the ability to implement and monitor security measures is also crucial. Excellent communication and interpersonal skills are necessary to provide effective technical support and collaborate with cross-functional teams.

Key Responsibilities:
  • Provide technical support via phone, email, or chat to clients with issues related to network infrastructure, hardware, and software systems.
  • Troubleshoot complex technical issues using problem-solving skills and analytical thinking.
  • Collaborate with internal teams to resolve client issues efficiently.
  • Stay up-to-date with industry trends and developments to ensure our clients receive the best possible support.
Requirements:
  • Strong understanding of network infrastructure, hardware, and software systems.
  • Excellent problem-solving skills and analytical thinking.
  • Familiarity with IT security best practices and the ability to implement and monitor security measures.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
What We Offer:
  • A competitive salary range of $65,000 - $90,000 per year, depending on experience.
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
  • Ongoing training and development opportunities to enhance your skills and knowledge.

Please note that this salary range is an estimate based on national averages and may vary depending on location and other factors.



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