Technical Support Specialist

4 days ago


Durban, KwaZulu-Natal, South Africa Dynexity Full time
Job Summary
We are seeking an experienced Technical Support Specialist to join our team at Dynexity. As a key member of our technical support group, you will be responsible for providing top-notch technical assistance and support to our clients.

In this role, you will be the primary point of contact for clients experiencing issues with our network infrastructure, hardware, and software systems. You will need to possess strong analytical and problem-solving skills, with a keen attention to detail and the ability to work independently and as part of a team.

The ideal candidate will have a solid understanding of network infrastructure, hardware, and software systems, as well as proficiency in troubleshooting hardware and software issues on various platforms. Familiarity with IT security best practices and the ability to implement and monitor security measures is also essential.

Responsibilities include:
  • Providing technical support to clients via phone, email, or online chat.
  • Troubleshooting hardware and software issues on various platforms.
  • Implementing and monitoring security measures to ensure the integrity of our network infrastructure.
  • Collaborating with cross-functional teams to resolve complex technical issues.
  • Documenting and maintaining accurate records of client interactions and technical issues.


Requirements include a bachelor's degree in Computer Science or a related field, 2+ years of experience in technical support, and relevant certifications such as Microsoft 365 certifications or CompTIA Network+. Salary: $80,000 - $110,000 per year.

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