Technical Support Specialist
5 days ago
About the Role
We are seeking a highly skilled Technical Support Specialist to join our IT Operations team at Ignition Group.
As a key member of our team, you will be responsible for providing exceptional technical support to our customers, ensuring their issues are resolved promptly and efficiently.
The successful candidate will have a strong background in troubleshooting, problem-solving, and excellent communication skills. They will be able to work independently and as part of a team, with a keen eye for detail and a passion for delivering outstanding customer experiences.
Key Responsibilities
Provide timely and courteous assistance to customers via phone, email, or remote desktop sessions.
Conduct thorough analysis of reported issues to determine root causes and implement effective solutions.
Collaborate with internal teams to resolve complex issues that require specialized knowledge.
Create clear and comprehensive documentation for internal and external use, including troubleshooting guides and API references.
Stay up-to-date with new technologies and best practices in customer support, actively participating in training sessions and knowledge-sharing initiatives.
Requirements
Degree in Information Technology, Computer Science, or relevant field.
Minimum 4-6 years of experience in a similar role, with a proven track record of delivering exceptional customer support.
Strong working knowledge of Windows Operating Systems, iOS, and Microsoft Office suite of applications.
Excellent communication and problem-solving skills, with the ability to prioritize and handle multiple issues simultaneously.
Attention to detail and ability to work well under pressure.
What We Offer
A competitive salary of R450,000 - R550,000 per annum, depending on experience.
Ongoing training and development opportunities to enhance your skills and career progression.
A dynamic and supportive work environment, with a focus on teamwork and collaboration.
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