Regional Business Manager

7 days ago

Pretoria, Gauteng, South Africa Smollan Full time
Job Summary

This is a highly professional role that involves a great deal of skill and knowledge of the retail industry as well as the integrated mobile and/or consumer electronic market. The Regional Manager is tasked to head services nationally, with the expectation to grow the brand and manage execution in accordance to a set client service level agreement.

Key Responsibilities and Deliverables
  • Achievement of Sales Targets
    • Manage and execute objectives as per the client brief.
    • Establish and maintain a professional relationship with all stakeholders (internal & external).
    • Help develop initiatives to increase sales and market share.
    • Suggest actions to improve sales performance and identify opportunities.
  • Effective Operational Management
    • Ensure adherence to call diaries.
    • Drive world-class execution in the field on time and within set parameters.
    • Accountable for the success and execution of the current promotion against the brief.
  • Effective Knowledge Sharing (including Management of Field Intelligence)
    • Be alert to competitor activity and potential tenders.
    • Keep abreast of current market trends.
    • Ensure effective communication of information to Field Force.
  • Effective Client and Customer Relationship Management
    • Proactively build relationships with clients and customers and ensure they are kept informed.
    • Ensure prompt problem solving.
  • Effective Administration and Asset Management
    • Ensure accurate salary input and monitor and control expense claims.
    • Ensure scorecard compliance.
    • Ensure effective management appraisals (C BAND and up).
    • Ensure effective leave management and administration.
    • Conduct HR audits.
    • Conduct disciplinary hearings as required.
    • In the regions, ensure office hygiene and equipment are maintained.
  • Effective People Management
    • Take full responsibility for performance management of all direct reports, managing their performance in relation to quality standards and agreed benchmarks and objectives, focusing on all aspects of sound people management:
    • Recruitment.
    • Induction.
    • Development.
    • Remuneration and Rewards.
    • Performance Management.
    • Career path and succession planning.
    • On-the-job training, coaching & mentoring.
    • Staff wellbeing.
    • Manage Employment Equity targets.
    • Ensure appropriate levels of management and accountability.
    • Motivate, delegate and empower appropriately, enabling direct reports to take responsibility and display creativity and initiative.
    • Drive efficiencies, economies of scale & resource.
    • Ensure compliance against processes, policies, and procedures.
    • Ensure KPI Targets are achieved.
    • Responsible for ensuring in-store staff are creating an exceptional shopping experience by supporting knowledge transfer, knowledge sharing and upskilling through relevant & appropriate learning/teaching channels.
  • Effective Teamwork and Self-Management
    • Actively and consistently maintain high standards of professionalism in all aspects of personal presentation and delivery.
    • Apply knowledge of the organizational systems, structures, policies, and procedures to achieve results.
    • Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained.
    • Provide appropriate resolution for tasks or deadlines not met.
    • Support and drive the business' core values.
    • Maintain a positive attitude.
    • Respond openly to feedback.
    • Take ownership for driving own career development.
    Key Competencies
    • Transformative leadership.
    • Judgement & decision making.
    • Emotional maturity.
    • Coaching & development of others.
    • Team leadership.
    • Impact & influence.
    • Critical thinking.
    • Organisational awareness.
    • Analysis & problem solving.
    • Establishing networks.
    • Industry & business awareness.
    • Service excellence.

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