Customer Experience Coordinator
1 month ago
Overview
">Qetello Holdings is seeking a dynamic Customer Service Liaison to join our team in Cape Town. This exciting opportunity presents a chance to make a meaningful impact on customer satisfaction.
">Salary
">R 22,000 per month, total cost to company.
">Job Description
">The Customer Service Liaison serves as the primary point of contact between Qetello Holdings and its customers. Key responsibilities include:
">Customer Support
">Act as the first point of contact for customer inquiries through various channels.
">Resolve service problems by clarifying customer complaints, determining root causes, selecting suitable solutions, and following up to ensure resolution.
">Maintain a positive, empathetic, and professional attitude toward customers at all times.
">
Issue Escalation and Resolution
">Identify and escalate priority issues to relevant departments.
">Coordinate with internal teams such as technical support, sales, and operations to ensure timely resolution of customer concerns.
">
Feedback and Reporting
">Collect and report customer feedback to enhance the overall customer experience.
">Prepare and maintain customer service reports and logs to track performance metrics.
">Identify trends in customer complaints and suggest improvements proactively.
">
Customer Education
">Provide accurate information regarding services and company policies.
">Educate customers on service features and offer guidance on using Qetello Holdings' services.
">
Relationship Building
">Build and maintain strong relationships with customers, ensuring high levels of satisfaction and trust.
">Work closely with sales representatives to support customer retention efforts.
">
Administrative Duties
">Maintain accurate customer records in the CRM system.
">Assist with administrative tasks as needed to support customer requirements.
">
Managing Customer Turnover
">Escalation, reporting, and managing customer revenue.
">
Qualifications
">To be successful in this role, candidates should possess:
">A Matric / Grade 12 qualification.
">At least 2-3 years of experience in a customer service or customer-facing position.
">Experience in handling customer escalations and resolving complex issues.
">Strong computer literacy and proficiency in MS Office (Word, Excel, Outlook).
">Excellent communication skills (both written and verbal).
">Strong problem-solving and conflict resolution abilities.
">Empathy, patience, and the ability to remain calm under pressure.
">Ability to work independently and collaboratively within a team.
">
Benefits
">Qetello Holdings offers:
">Medical Aid Subsidy.
">Provident fund.
">Death and Disability Cover.
">
How to Apply
">Candidates who meet the specified requirements are invited to submit their CV and supporting documents.
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