Customer Experience Ambassador

4 days ago

Cape Town, Western Cape, South Africa Marriott International Full time

Embark on a fulfilling career as a Customer Experience Ambassador with Marriott International, where you will play a pivotal role in promoting brand awareness and driving revenue growth.

About the Role

We are seeking a highly motivated and results-driven individual to join our team as a Reservations / Sales & Marketing Coordinator. As a key member of our sales team, you will be responsible for creating exceptional customer experiences, maximizing revenue opportunities, and fostering strong relationships with our guests.

Key Responsibilities:

  • Promote brand image internally and externally to drive awareness and loyalty among customers.
  • Utilize effective sales techniques to maximize revenue while maintaining existing guest loyalty to Marriott.
  • Identify opportunities to upsell customers and offer enhancements to create a better Marriott experience or event.
  • Encourage guests to purchase or schedule preview package sales/tours and explain details and requirements related to attending a sales presentation.
  • Verify that individuals meet eligibility requirements for preview package sales/tours prior to scheduling a tour for a Marriott vacation club property.
  • Determine and provide complimentary gifts to guests for their patronage, such as rewards points or show tickets.
  • Answer guest questions about property facilities and services, receive, record, and relay messages accurately, completely, and legibly.
Requirements

To be successful in this role, you will need:

  • A high school diploma or equivalent.
  • No prior related work experience is required, but a willingness to learn and grow with our company is essential.
  • No supervisory experience is necessary, but you must be able to work effectively as part of a team.
  • No license or certification is required.
About Us

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive, people-first culture. We believe in creating opportunities for growth and development, and we are dedicated to providing a work environment that is free from discrimination and harassment.

We estimate the salary for this role to be around $45,000 - $60,000 per year, depending on location and experience. If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity.

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