Technical Escalation Specialist
4 days ago
**Job Description:**
We are looking for a Technical Escalation Specialist to provide technical support to customers and escalate complex issues to resolution. The successful candidate will have a high level of technical expertise gained in a hands-on role and be able to communicate effectively with customers at all levels.
The responsibilities of this role include providing remote support via tickets raised, taking ownership of complex issues to resolution, and overseeing remote monitoring escalation tickets. You will also be required to research and identify solutions to complex software and hardware issues and stay current with emerging technologies.
The estimated salary for this position is **£60,000-£70,000** per annum, depending on experience. If you are a self-motivated individual who is passionate about delivering exceptional technical support, we encourage you to apply.
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Lift Mechanic and Escalator Specialist
3 weeks ago
Cape Town, Western Cape, South Africa Vision Elevators (Pty) Ltd Full timeJob DescriptionThis is a challenging 4-year program that requires strong technical skills and knowledge of electrical and mechanical systems.The Lift Mechanic and Escalator Specialist will be responsible for the assembly, installation, repair, maintenance, and servicing of lifts (passenger, goods, stair lifts) and escalators using hand and power tools,...
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Technical Support Specialist
4 days ago
Cape Town, Western Cape, South Africa Mindmatch Consulting Full timeJob Summary:">We are seeking a highly skilled and enthusiastic Technical Support Specialist to join our dynamic team at Mindmatch Consulting. As the primary point of contact for our customers, you will provide exceptional customer service, resolving technical issues via phone and email.">About the Role:">This role offers an exciting opportunity for career...
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Technical Support Specialist
1 month ago
Cape Town, Western Cape, South Africa Spinnaker Software Full timeJob DescriptionWe have an opening for a Technical Support Specialist in our Customer Support Department.The ideal candidate will be responsible for assisting end-users with technical issues, troubleshooting and escalating calls to the relevant departments. Key Responsibilities:Assist clients with technical queries via phone or emailTroubleshoot hardware and...
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Technical Support Specialist
1 month ago
Cape Town, Western Cape, South Africa Planet10 Full timeAt Planet10, we are seeking a highly skilled Technical Support Specialist to join our team. As an L1 Support Agent, you will be the first point of contact for customers and users of our systems, providing timely and effective support to ensure seamless service delivery.About the RoleThis is a full-time position that requires 100% on-site work in our office...
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Technical Implementation Specialist
3 weeks ago
Cape Town, Western Cape, South Africa MRI Software Full timeWe are seeking a skilled Technical Implementation Specialist to join MRI Software in the Western Cape.Job DescriptionThe successful candidate will be responsible for implementing our core product range within the scope of work packages, collaborating with internal and external clients. Key responsibilities include translating client requirements into...
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Technical Support Specialist
2 months ago
Cape Town, Western Cape, South Africa MindMatch Consulting Full timeJob Summary: We are seeking a skilled Technical Support Specialist to join our dynamic team at MindMatch Consulting. As a key member of our Support Team, you will be the first point of contact for our customers, providing exceptional customer service and technical support via phone and email.Key Responsibilities:Provide first-class technical support to our...
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Technical Support Specialist
3 weeks ago
Cape Town, Western Cape, South Africa Apex Group Full timeApex Group is seeking a highly skilled Technical Support Specialist to join our team in Cape Town. As a key member of our support staff, you will be responsible for providing exceptional customer service and technical support to our clients.Job Summary:We are looking for a professional and detail-oriented individual who can work effectively in a fast-paced...
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Technical Support Specialist
1 week ago
Cape Town, Western Cape, South Africa Elite Search Full timeJob DescriptionWe are seeking a highly skilled Technical Support Specialist to join our team at Elite Search. As a key member of our support team, you will be responsible for providing exceptional customer service and technical assistance to our clients.About the Role:Provide Technical Support: Respond to customer inquiries, diagnose and resolve technical...
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Technical Systems Specialist
2 months ago
Cape Town, Western Cape, South Africa Datonomy Solutions Full timeTechnical Systems SpecialistThe role of Technical Systems Specialist at Datonomy Solutions involves driving system availability, performing technical support, and system administration activities. A key responsibility is providing efficient, fit-for-purpose solutions within our IT teams for all current and future applications and projects. This involves...
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Technical Support Specialist
2 months ago
Cape Town, Western Cape, South Africa SA Commercial (Pty) Ltd Full timeWe are seeking a highly skilled Technical Support Specialist to join our dynamic team. As a valued member of our elite support squad, you will:Provide excellent customer experience through technical support.Serve as the interface between the customer and various departments.Troubleshoot and resolve customer issues promptly and efficiently.Document and track...
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Senior Technical Support Specialist
1 week ago
Cape Town, Western Cape, South Africa Uptime Solutions Ltd Full timeAbout the RoleAt Uptime Solutions Ltd, we are seeking a highly skilled Senior Technical Support Specialist to join our team. This role involves working with a leading US-based Managed Service Provider (MSP) and requires strong technical expertise in various areas.Key ResponsibilitiesProviding 2nd Line support to a large client base of Small to Medium-sized...
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Cape Town, Western Cape, South Africa Elite Search Full timeJob OverviewWe are seeking a highly skilled Technical Support Specialist with expertise in German to join our team at Elite Search. This is an exciting opportunity for individuals who thrive in fast-paced environments and possess strong technical aptitude.About the RoleThe successful candidate will serve as the primary point of contact for customers...
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Technical Product Specialist
3 weeks ago
Cape Town, Western Cape, South Africa MRI Software Full timeJob Title: Technical Product SpecialistWe are seeking a highly skilled Technical Product Specialist to join our team in the Western Cape. The ideal candidate will have a strong background in software implementation and excellent communication skills.Key Responsibilities:Collaborate with internal and external clients to deliver high-quality product...
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Technical Support Specialist
4 weeks ago
Cape Town, Western Cape, South Africa Spinnaker Software Full timeWe are looking for a skilled Technical Support Specialist to join our Customer Support Department at Spinnaker Software. As a valued member of our team, you will play a crucial role in providing exceptional support to our clients in the retail industry.The ideal candidate will possess excellent written and verbal communication skills, as well as a can-do...
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Senior Server Technical Specialist
2 weeks ago
Cape Town, Western Cape, South Africa iLaunch Full timeJob OverviewiLaunch is a leading technology company based in Cape Town, seeking a highly skilled Senior Server Technical Specialist to join their team.The successful candidate will be responsible for providing 2nd line support within the server management, end user computing layer and support layer.Key Responsibilities:Assist with escalations from 1st line...
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Elite Search Technical Support Specialist
4 weeks ago
Cape Town, Western Cape, South Africa Elite Search Full timeAre you a technical expert looking for a new challenge? We have an exciting opportunity for a Technical Support Specialist to join our team at Elite Search.We're seeking a skilled and customer-focused professional to provide top-notch support to our clients. As a Technical Support Specialist, you'll be the trusted expert customers turn to for resolving...
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Technical Systems Specialist
2 months ago
Cape Town, Western Cape, South Africa Datonomy Solutions Full timeWe are seeking a seasoned Technical Systems Specialistfor Datonomy Solutions. This role encompasses designing, implementing, and maintaining highly complex systems within our organization. Key responsibilities include:Systems Management and EngineeringProviding technical administration and support expertise for system upgrades, change requests, and overall...
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IT Support Specialist
4 days ago
Cape Town, Western Cape, South Africa Planet10 Full time**About the Role:**We are seeking a highly motivated and detail-oriented IT Support Specialist to join our team at Planet10. As an IT Support Specialist, you will be responsible for providing top-notch support to our end-users, troubleshooting technical issues, and escalating complex problems to senior engineers.
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IT Support Specialist
1 month ago
Cape Town, Western Cape, South Africa Dimension Data Full timeAbout the RoleWe are seeking a highly skilled IT Support Specialist to join our team at Dimension Data. As a key member of our technical support team, you will be responsible for providing top-notch technical assistance and troubleshooting services to our clients.Key ResponsibilitiesProvide expert technical support and assistance to clients via phone, email,...
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Infrastructure Technical Support Specialist
1 week ago
Cape Town, Western Cape, South Africa Planet10 Full timeAbout the Role:We are seeking a highly skilled and motivated Tech Support Professional to join our team at Planet10. As an Infrastructure Technical Support Specialist, you will play a critical role in providing technical support for our systems and ensuring seamless operations.Key Responsibilities:Perform system health checks, including backups, server...