Technical Escalation Specialist

4 days ago


Cape Town, Western Cape, South Africa Mindmatch Consulting Full time

**Job Description:**

We are looking for a Technical Escalation Specialist to provide technical support to customers and escalate complex issues to resolution. The successful candidate will have a high level of technical expertise gained in a hands-on role and be able to communicate effectively with customers at all levels.

The responsibilities of this role include providing remote support via tickets raised, taking ownership of complex issues to resolution, and overseeing remote monitoring escalation tickets. You will also be required to research and identify solutions to complex software and hardware issues and stay current with emerging technologies.

The estimated salary for this position is **£60,000-£70,000** per annum, depending on experience. If you are a self-motivated individual who is passionate about delivering exceptional technical support, we encourage you to apply.



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