Technical Support Specialist with German Expertise

1 week ago


Cape Town, Western Cape, South Africa Elite Search Full time
Job Overview

We are seeking a highly skilled Technical Support Specialist with expertise in German to join our team at Elite Search. This is an exciting opportunity for individuals who thrive in fast-paced environments and possess strong technical aptitude.

About the Role

The successful candidate will serve as the primary point of contact for customers experiencing technical difficulties, delivering exceptional support and ensuring high satisfaction levels. Key responsibilities include diagnosing, troubleshooting, and resolving technical issues with skill and efficiency. Additionally, they will escalate complex cases as needed, work closely with internal teams for timely solutions, and proactively identify customer needs to drive an exceptional user experience.

Key Responsibilities
  • Serve as the main contact for customers experiencing technical difficulties, delivering top-notch support and ensuring high satisfaction levels.
  • Diagnose, troubleshoot, and resolve technical issues with skill and efficiency.
  • Escalate complex cases as needed and work closely with internal teams for timely solutions.
  • Proactively identify customer needs to drive an exceptional user experience.
Requirements

To succeed in this role, you will need:

  • Fluency in German and a strong technical aptitude, with experience in software or technical support ideally.
  • Excellent problem-solving abilities and communication skills.
  • Patience, empathy, and a customer-focused mindset.
  • Ability to work independently, manage time effectively, and stay organised.
  • Familiarity with support ticketing systems and documentation practices.
Compensation

The estimated salary for this position is $65,000 - $80,000 per annum, depending on location and experience. We offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off.

About Us

Elite Search is a global company dedicated to innovation and customer satisfaction. We provide a dynamic work environment that encourages growth, learning, and collaboration.



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