IT Support Specialist
1 month ago
We are seeking a highly skilled IT Support Specialist to join our team at Dimension Data. As a key member of our technical support team, you will be responsible for providing top-notch technical assistance and troubleshooting services to our clients.
Key Responsibilities- Provide expert technical support and assistance to clients via phone, email, or in-person interactions
- Troubleshoot complex technical issues related to computer systems, hardware, and software
- Analyze and resolve problems efficiently, ensuring minimal downtime for clients
- Communicate effectively with clients, providing clear explanations and updates on issue resolution
- Collaborate with internal teams to ensure seamless service delivery and escalation of complex issues
- Bachelor's degree in Computer Science, Information Technology, or a related field
- At least 2 years of experience in IT support, preferably in a similar role
- Excellent problem-solving skills, with the ability to analyze complex technical issues
- Strong communication and interpersonal skills, with the ability to work effectively with diverse stakeholders
- Familiarity with Active Directory, Windows 10, and basic networking concepts (IPv4, DHCP, DNS)
- A competitive salary range of $60,000 - $80,000 per annum, depending on experience
- Ongoing training and professional development opportunities
- A dynamic and supportive work environment
- The chance to work with a leading technology company and contribute to cutting-edge projects
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