Infrastructure Technical Support Specialist
3 days ago
About the Role:
We are seeking a highly skilled and motivated Tech Support Professional to join our team at Planet10. As an Infrastructure Technical Support Specialist, you will play a critical role in providing technical support for our systems and ensuring seamless operations.
Key Responsibilities:
- Perform system health checks, including backups, server health, and integration reporting
- Triage and escalate end-user support issues to Level 2 users
- Provide simple user requests, such as over-the-shoulder support and FAQs
- Process service requests, including user onboarding
- Customize systems according to user preferences
- Respond to end-user queries, including access level queries and reporting
- Respond to system event alerts and log faults
- Conduct usability checks and create problem records
- Verify data quality and perform integration reporting
- Generate user attestation reports
Requirements:
- 1-2 years of working experience as a Junior Resource
- 4 English-speaking or 2 English and Portuguese-speaking candidates with basic skills
- Able to work shifts, divided into teams to cover 24/7
- 100% on-site presence in Belville
- Basic IT support skills, preferably with ITSM process experience
Estimated Salary: R$ 5,500 per month
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