Infrastructure Technical Support Specialist

3 days ago


Cape Town, Western Cape, South Africa Planet10 Full time

About the Role:

We are seeking a highly skilled and motivated Tech Support Professional to join our team at Planet10. As an Infrastructure Technical Support Specialist, you will play a critical role in providing technical support for our systems and ensuring seamless operations.

Key Responsibilities:

  • Perform system health checks, including backups, server health, and integration reporting
  • Triage and escalate end-user support issues to Level 2 users
  • Provide simple user requests, such as over-the-shoulder support and FAQs
  • Process service requests, including user onboarding
  • Customize systems according to user preferences
  • Respond to end-user queries, including access level queries and reporting
  • Respond to system event alerts and log faults
  • Conduct usability checks and create problem records
  • Verify data quality and perform integration reporting
  • Generate user attestation reports

Requirements:

  • 1-2 years of working experience as a Junior Resource
  • 4 English-speaking or 2 English and Portuguese-speaking candidates with basic skills
  • Able to work shifts, divided into teams to cover 24/7
  • 100% on-site presence in Belville
  • Basic IT support skills, preferably with ITSM process experience

Estimated Salary: R$ 5,500 per month



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